Director, Retail Financial Services @ (March 2011 - June 2014)
Director, RFS Training and Support @ (July 2007 - February 2011)
Manager, Product Services @ (April 2005 - June 2007)
Workforce Management @ (September 2004 - March 2005)
Operations Manager @ (January 2000 - September 2004)
Implementation Manager @ (October 1995 - December 1999)
Lance Richardson Education
Hofstra University
Psychology (Theatre History)
1988-1990
Clark University
Psychology
1987-1988
Rangeley High School 1983-1987
Lawrence Academy
Lance Richardson Skills
Account Management
Adult Learning Methodologies
Analytics
Branch Banking
Business Analysis
Business Development
Business Intelligence
Business Planning
Business Process Improvement
CRM
Call Center
Call Centers
Coaching
Consulting
Contact Centers
Continuous Process Improvement
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Service
Enterprise Software
Leadership
Management
New Business Development
Operations Management
Presales
Process Improvement
Product Management
Professional Services
Program Management
Project Management
SaaS
Sales
Sales Management
Sales Process
Salesforce.com
Software Project Management
Solution Selling
Strategic Partnerships
Strategic Planning
Strategy
Team Building
Team Leadership
Telecommunications
Training
Vendor Management
Workforce Management
Lance Richardson Summary
Lance Richardson, based in Dickinson, TX, US, is currently a Solution Principal, Branch Workforce Solutions, Verint at Verint. Lance Richardson brings experience from previous roles at Verint and Novantas. Lance Richardson holds a 1988 - 1990 Psychology in Theatre History @ Hofstra University. With a robust skill set that includes Account Management, Adult Learning Methodologies, Analytics, Branch Banking, Business Analysis and more. Lance Richardson has 3 emails and 4 mobile phone numbers on RocketReach.
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