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Lance Brown Location
Winter Garden, FL, US
Lance Brown Work
Global Executive Vice President - Infrastructure - Network, Telecom, Cloud and Architecture @ (November 2020 - Present)
SVP - IT Infrastructure @ (October 2014 - November 2020)
VP of Contact Center Technology - Partner @ Laurus International Enterprise (December 2010 - October 2014)
Chief Technology Officer - Partner @ Laurus International Incorporation (July 2008 - December 2010)
Director Contact Center Re-Engineering and Process @ (July 2007 - July 2008)
Director Customer Service Technology Operations and Contact Center Infrastructure @ (June 2003 - July 2007)
Operations, Planning and Engineering @ (June 1990 - June 2003)
Telecommunications @ (July 1984 - June 1987)
Lance Brown Education
DeVry Institute of Technology
Bachelor of Science (Telecommunications Management)
1987-1990
Lance Brown Skills
Leadership
Qam
Call Center
Data Center
Sales
Avaya
Customer Satisfaction
Telecommunications
CTI
Vendor Management
Process Improvement
Workforce Management
Offshoring
Strategy
IVR
ACD
Microsoft Office
Contact Centers
IT Operations
Program Management
Microsoft Excel
Training
Customer Service
Telephony
Business Process Improvement
Outsourcing
Wireless
Call Centers
Unified Communications
CRM
Routing
Lance Brown Summary
Lance Brown, based in Winter Garden, FL, US, is currently a Global Executive Vice President - Infrastructure - Network, Telecom, Cloud and Architecture at TP. Lance Brown brings experience from previous roles at TP, Laurus International Enterprise, Laurus International Incorporation and Sprint Nextel. Lance Brown holds a 1987 - 1990 Bachelor of Science in Telecommunications Management @ DeVry Institute of Technology. With a robust skill set that includes Leadership, Qam, Call Center, Data Center, Sales and more. Lance Brown has 2 emails and 2 mobile phone numbers on RocketReach.
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