2007 -2008 Director Contact Center Re-Engineering and Process @
2003 -2007 Director Customer Service Technology Operations and Contact Center Infrastructure @
1990 -2003 Operations, Planning and Engineering @
1984 -1987 Telecommunications @
Lance Brown Education
DeVry Institute of Technology
Bachelor of Science, Telecommunications Management
1987-1990
Lance Brown Skills
Leadership
Qam
Call Center
Data Center
Sales
Avaya
Customer Satisfaction
Telecommunications
CTI
Vendor Management
Process Improvement
Workforce Management
Offshoring
Strategy
IVR
ACD
Microsoft Office
Contact Centers
IT Operations
Program Management
Microsoft Excel
Training
Customer Service
Telephony
Business Process Improvement
Outsourcing
Wireless
Call Centers
Unified Communications
CRM
Routing
Lance Brown Summary
Lance Brown, based in Winter Garden, FL, US, is currently a Global Executive Vice President - Infrastructure - Network, Telecom, Cloud and Architecture @TP.AI at TP. Lance Brown brings experience from previous roles at TP, Laurus International Enterprise, Laurus International Incorporation and Sprint Nextel. Lance Brown holds a 1987 - 1990 Bachelor of Science, Telecommunications Management @ DeVry Institute of Technology. With a robust skill set that includes Leadership, Qam, Call Center, Data Center, Sales and more. Lance Brown has 2 emails and 2 mobile phone numbers on RocketReach.
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