Lai Cheung Email & Phone Number
Director of Technical Support @ Airbyte
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Lai Cheung Location
- San Francisco, CA, US
Lai Cheung Work
- Director of Technical Support @ (June 2024 - Present)
- Director of Technical Support @ (January 2023 - June 2024)
- Technical Support Manager @ (January 2022 - December 2022)
- Director of Customer Support @ (January 2015 - January 2016)
- Director of Customer Support @ Topsy Labs (January 2013 - January 2015)
- Principal Technical Support Engineer @ (January 2010 - January 2013)
- Technical Support Engineer @ (January 2001 - January 2010)
- Technical Support Manager @ (January 1998 - January 2001)
- Technical Support Engineer @ (January 1996 - January 1998)
- Technical Support Team Leader @ Computer Associates (March 1994 - January 1996)
Lai Cheung Education
- De Montfort University
Bachelor of Science (Computer Science)
Lai Cheung Skills
- Object-Oriented Programming (OOP)
- Programming
- Customer Escalation Management
- Team Leadership
- Technical Leadership
- Leadership
- Salesforce.com Administration
- Customer Service
- Creative Problem Solving
- Technical Analysis
- Queue Management
- Professional Phone Skills
- Cross-functional Collaborations
- Customer Experience
- Coaching & Mentoring
- Career Development
- Customer Relationship Management (CRM)
- Business Process Improvement
- Customer Satisfaction
- Customer Insight
- Customer Retention
- Rapid Growth
- Cross-team Collaboration
- 24x7 Production Support
- Cross-functional Team Leadership
- Business-to-Business (B2B)
- Software as a service
- Capacity Planning
- Strategic Planning
- Process improvement
- Data Analysis
- Key Performance Indicators
- Enterprise Software
- Unix
- Cloud Computing
- Java Enterprise Edition
- Distributed Systems
- Java
- SaaS
- Agile Methodologies
- MySQL
- SOA
- Solaris
- Scalability
- Enterprise Architecture
- Software Development
- Databases
- Integration
- Middleware
- Technical Support
- Web Services
- Solution Architecture
- Software Engineering
- XML
Lai Cheung Summary
- Lai Cheung, based in San Francisco, CA, US, is currently a Director of Technical Support at Airbyte. Lai Cheung brings experience from previous roles at Synapse, Bottlenose and Topsy Labs. Lai Cheung holds a Bachelor of Science in Computer Science @ De Montfort University. With a robust skill set that includes Object-Oriented Programming (OOP), Programming, Customer Escalation Management, Team Leadership, Technical Leadership and more. Lai Cheung has 2 emails and 2 mobile phone numbers on RocketReach.
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