Kynsale Ltd Information

Kynsale provide consulting and technology solutions that help organisations redesign and improve the way they engage with their customers, across all channels of contact. We work internationally with clients, in both B2B and B2C environments, providing expertise and solutions to enable our clients to be more effective both in the way they operate, and in the services and customer experiences they deliver. Our work provides insight over customer engagement, and helps to prioritise areas of importance so that informed decisions can be made about change activities. We advise on best practice approaches, design and specify requirements for improved ways of working, and help our clients to implement changes that enhance product or service delivery, streamlines business operations, and optimises customer experience. The connectivity between the Customer environment and the way the organisation actually works (process, technology, content, data etc) is a core discipline of our work. It is this approach that provides a robust understanding of the dependencies and impact of change that is essential in any redesign initiative. Through our work we have developed our innovative COA software which is used by clients and industry practitioners alike to bring life to Customer Engagement and Customer Journey maps, and make them more relevant and connected to the way the organisation works, and enable customer oriented business change.