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Kyle Eddy Location
Franklin, TN, US
Kyle Eddy Work
Director Contact Center Service and Operations @ (January 2022 - Present)
Vice President Call Center Operations @ (February 2018 - March 2022)
Senior Vice President Consumer Direct Sales and Call Center Operations @ (February 2016 - January 2018)
Sr. Director of Operations - Contact Center Operations @ (April 2013 - January 2016)
VP - Call Center Operations @ (January 2005 - March 2013)
Kyle Eddy Education
Bachelor of Science (Management)
Kyle Eddy Skills
Leadership
Call Centers
Workforce Management
Management
Customer Satisfaction
Strategic Planning
Process Improvement
Operations Management
Product Management
Team Leadership
Change Management
Six Sigma
Coaching
Start-ups
CRM
Call Center
Training
Business Process Improvement
Vendor Management
Sourcing
Quality Assurance
New Business Development
Team Building
Project Planning
Quality Management
Contract Negotiation
Contact Centers
Budgets
Procurement
Business Analysis
Recruiting
Business Strategy
Financial Modeling
Finance
Cross-functional Team Leadership
Customer Service
BPO
Program Management
Project Management
Avaya
Networking
Microsoft Office
Outsourcing
Visio
Call Center Development
Sales Management
Customer Relationship Management (CRM)
Kyle Eddy Summary
Kyle Eddy, based in Franklin, TN, US, is currently a Director Contact Center Service and Operations at Lee Company. Kyle Eddy brings experience from previous roles at SPH Analytics, PRIMARY CAPITAL, LLC, Assurant Specialty Property and CoreLogic. Kyle Eddy holds a Bachelor of Science in Management. With a robust skill set that includes Leadership, Call Centers, Workforce Management, Management, Customer Satisfaction and more. Kyle Eddy has 1 emails and 2 mobile phone numbers on RocketReach.
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