Ky Vo Email
Lead Service Desk Analyst @ Enterfusion
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Ky Vo Location
- Orlando, FL, US
Ky Vo Work
- Lead Service Desk Analyst @ (February 2026 - Present)
- Information Technology Help Desk Technician @ (September 2024 - February 2026)
- Information Technology Help Desk Technician @ (May 2024 - August 2024)
- Customer Service Representative @ (February 2024 - May 2024)
- Information Technology Instructor @ (June 2023 - August 2023)
- School Delegator @ (August 2014 - May 2016)
Ky Vo Education
- University of Central Florida
Bachelor of Science - BS (Information Technology)
2020-2023
Ky Vo Skills
- Technical Documentation
- Active Directory
- Microsoft OneDrive
- SharePoint
- N-Able
- Proof Point
- Time Management
- Corporate Communications
- Voice over IP (VoIP)
- Microsoft Azure
- Amazon Web Services (AWS)
- Printer Troubleshooting
- Virtual Private Network (VPN)
- Wireless Networking
- Network Switches
- Office 365 Administration
- Windows 7
- Project Management
- Robot Operating System (ROS)
- Graphic Design
- Okta
- IKB
- Content Management Systems (CMS)
- Team Leadership
- Remote Troubleshooting
- Resiliency
- Cross-cultural Competence
- Critical Thinking
- Jira
- Troubleshooting
- Database Administration
- System Administration
- User Interface Design
- Cybersecurity
- Web Development
- Network Security
- User Experience (UX)
- IT Management
- C (Programming Language)
- Cryptography
- Cyber Security Risk
- Domain Name System (DNS)
- Fortinet
- IPS
- IPSec
- Information Technology Infrastructure
- Internet Protocol Suite (TCP/IP)
- Microsoft Defender
- Network Security Implementation
- PKI
- SASE
- SD-WAN
- Threat Landscape
- Virtualization
- Wireshark
Ky Vo Summary
- Ky Vo, based in Orlando, FL, US, is currently a Lead Service Desk Analyst at Enterfusion. Ky Vo brings experience from previous roles at Enterfusion, IntouchCX and Lavner Education. Ky Vo holds a 2020 - 2023 Bachelor of Science - BS in Information Technology @ University of Central Florida. With a robust skill set that includes Technical Documentation, Active Directory, Microsoft OneDrive, SharePoint, N-Able and more. Ky Vo has 1 emails on RocketReach.
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