Kurt Wilson Email & Phone Number
Director Lab Operations @ Fullscript
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Kurt Wilson Location
- Canada
Kurt Wilson Work
- 2025 -now Director Lab Operations @
- 2023 -2025 Head of Service Operations @
- 2021 -2023 Director B2B Call Centres @
- 2020 -2020 Assistant Vice President Customer Success and Operations @
- 2018 -2020 Senior Director, Customer Experience @
- 2016 -2018 Director of Customer Service @
- 2014 -2016 Operations Director @
- 2012 -2014 Contact Centre Manager @
- 2010 -2012 Director, Account Management @
- 2007 -2010 Operations Manager @
- 2003 -2007 Coach (Team Manager) 2003 - 2007 @
- 2001 -2003 Quality Assurance Representative @
Kurt Wilson Education
- Concordia University
Coursework towards degree (♦ Greater Toronto Area Call Centre Association, member ♦ Charitable contributions include “Ride for the Heart, ” raising money for heart research)
2000-2001
Kurt Wilson Skills
- Management
- Leadership
- Customer Service
- Workforce Management
- Customer Retention
- Customer Satisfaction
- Process Improvement
- Call Centers
- Account Management
- Contact Centers
- Analytics
- Customer Experience
- BPO
- Sales
- Performance Management
- Forecasting
- Quality Assurance
- Call Center
- Sales Operations
- Business Analysis
- Business Process Improvement
- Business Intelligence
- Quality Control
- Root Cause Analysis
- Analytical Skills
- Data Analysis
- P&L Management
- Customer Acquisition
- Program Development
- Start-ups
- Salesforce.com
- Team Leadership
- Employee Training
- Team Management
- Customer Support
- Customer Service Management
- Call Center Development
- Call center start-up
- Call Center Architecture
- Customer Service Training
- Customer Service Operations
- Contact Center Management
- Inside Sales
- Global Operations
- Service Operations
- Zendesk
- CRM
- Enterprise Software
- Human Resources
- Inbound Marketing
- Strategic Planning
- Microsoft Excel
- Training
- User Experience
- Photoshop
- Microsoft Office
- Start Ups
Kurt Wilson Summary
- Kurt Wilson, based in Canada, is currently a Director Lab Operations at Fullscript. Kurt Wilson brings experience from previous roles at Hopper, iRestify and Breather. Kurt Wilson holds a 2000 - 2001 Coursework towards degree in ♦ Greater Toronto Area Call Centre Association, member ♦ Charitable contributions include “Ride for the Heart, ” raising money for heart research @ Concordia University. With a robust skill set that includes Management, Leadership, Customer Service, Workforce Management, Customer Retention and more. Kurt Wilson has 2 emails and 1 mobile phone numbers on RocketReach.
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