Kurt Wilson Email & Phone Number
Director Lab Operations @ Fullscript
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Kurt Wilson Location
- Canada
Kurt Wilson Work
- Director Lab Operations @ (September 2025 - Present)
- Head of Service Operations @ (June 2023 - June 2025)
- Director B2B Call Centres @ (January 2021 - June 2023)
- Assistant Vice President Customer Success and Operations @ (January 2020 - December 2020)
- Senior Director, Customer Experience @ (February 2018 - January 2020)
- Director of Customer Service @ (February 2016 - February 2018)
- Operations Director @ (February 2014 - February 2016)
- Contact Centre Manager @ (October 2012 - February 2014)
- Director, Account Management @ (August 2010 - July 2012)
- Operations Manager @ (October 2007 - July 2010)
- Coach (Team Manager) 2003 - 2007 @ (May 2003 - October 2007)
- Quality Assurance Representative @ (May 2001 - May 2003)
Kurt Wilson Education
- Concordia University
Coursework towards degree (Art History)
2000-2001
Kurt Wilson Skills
- Management
- Leadership
- Customer Service
- Workforce Management
- Customer Retention
- Customer Satisfaction
- Process Improvement
- Call Centers
- Account Management
- Contact Centers
- Analytics
- Customer Experience
- BPO
- Sales
- Performance Management
- Forecasting
- Quality Assurance
- Call Center
- Sales Operations
- Business Analysis
- Business Process Improvement
- Business Intelligence
- Quality Control
- Root Cause Analysis
- Analytical Skills
- Data Analysis
- P&L Management
- Customer Acquisition
- Program Development
- Start-ups
- Salesforce.com
- Team Leadership
- Employee Training
- Team Management
- Customer Support
- Customer Service Management
- Call Center Development
- Call center start-up
- Call Center Architecture
- Customer Service Training
- Customer Service Operations
- Contact Center Management
- Inside Sales
- Global Operations
- Service Operations
- Zendesk
- CRM
- Enterprise Software
- Human Resources
- Inbound Marketing
- Strategic Planning
- Microsoft Excel
- Training
- User Experience
- Photoshop
- Microsoft Office
- Start Ups
Kurt Wilson Summary
- Kurt Wilson, based in Canada, is currently a Director Lab Operations at Fullscript. Kurt Wilson brings experience from previous roles at Hopper, iRestify and Breather. Kurt Wilson holds a 2000 - 2001 Coursework towards degree in Art History @ Concordia University. With a robust skill set that includes Management, Leadership, Customer Service, Workforce Management, Customer Retention and more. Kurt Wilson has 2 emails and 1 mobile phone numbers on RocketReach.
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