Senior Vice President Customer Experience and Operations @ (January 2024 - November 2024)
Senior Vice President Customer Success, Support and Delivery @ (March 2020 - February 2024)
Founding Member - San Francisco @ (January 2020 - January 2022)
Global Vice President Professional Services and Support @ (January 2018 - March 2020)
Senior Director Global Professional Services and Support @ (November 2012 - December 2017)
Cognos Premium Support Manager @ (February 2010 - November 2012)
Technical Expert Services Consultant @ (April 2006 - February 2010)
BI Services and Support Manager @ (October 2001 - March 2006)
Kshama Swamy Education
Harvard Business School
Executive Education
2021
DePaul University
M.S (Computer Science)
V.S. Dental College
B.D.S
Kshama Swamy Skills
Leadership
Virtual Team Management
Customer Support
Vendor Management
Enterprise Architecture
Business Analysis
Cloud Computing
Business Intelligence
Requirements Analysis
Solution Architecture
Integration
Professional Services
Testing
Customer Satisfaction
Account Management
Pre-sales
Project Management
Strategic Planning
Software Industry
Strategy
Agile Methodologies
Artificial Intelligence
Build and Mentor Teams
Business Intelligence (BI)
Business Intelligence Tools
Business Process Improvement
Critical Thinking
Cross-functional Team Leadership
Customer Advocacy
Customer Escalation Management
Customer Relationship Management (CRM)
Customer Success
Enterprise Software
Global Team Management
Management
Metric Management
Metrics
Platforms
SaaS
Software as a Service (SaaS)
Solution Selling
Strategic Partnerships
Strategic Planning and Enablement
interpersonal and communication skills
Training
Business Development
Cross Functional Team Leadership
Software as a Service Saas
Customer Relationship Management Crm
Pre Sales
Sales
Troubleshooting
Software as a Service
Customer Relationship Management
Kshama Swamy Summary
Kshama Swamy, based in California, United States, is currently a Vice President, Customer Engineering and Success at CircleCI. Kshama Swamy brings experience from previous roles at FirstBoard.io™, Neythri.org, Techne Infiniti Ventures and PAR Technology. Kshama Swamy holds a Executive Education @ Harvard Business School. With a robust skill set that includes Leadership, Virtual Team Management, Customer Support, Vendor Management, Enterprise Architecture and more. Kshama Swamy has 2 emails and 1 mobile phone numbers on RocketReach.
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