Kristen Stone Email & Phone Number
Vice President of Global Call Center Operations @ EverConnect
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Kristen Stone Location
- Easton, MA, US
Kristen Stone Work
- Vice President of Global Call Center Operations @ (January 2022 - Present)
- Director, Consumer Call Center @ (January 2021 - January 2022)
- Director Call Center @ (January 2021 - October 2021)
- Call Center Manager @ (August 2006 - December 2020)
- Finance Analyst @ Boston Medical Center (January 1999 - January 2005)
- Consumer Relations @ Safety 1st (January 1997 - January 1999)
Kristen Stone Education
- University of Hartford 1993-1997
Kristen Stone Skills
- Genesys Cloud
- Cross-functional Team Leadership
- Customer Service Operations
- Streamlining Operations
- Multi-site
- Strategic Thinking
- Engagement Management
- Key Metrics
- Creative Problem Solving
- Data Analysis
- Multi-Channel Marketing
- Teamwork
- Negotiation
- Relationship Building
- Strategy Implementation
- Stakeholder Management
- Call Center Development
- Strategy
- Identifying New Opportunities
- Key Performance Indicators
- Customer Support
- Processes Development
- Operational Strategy
- Workforce Management
- Customer Experience
- Leadership
- Call Centers
- Account Management
- Start-ups
- Customer Satisfaction
- Call Center
- Process Improvement
- Customer Retention
- Contact Centers
- Recruiting
- CRM
- Sales
- Project Planning
- Cloud Computing
- Human Resources (HR)
- Budgeting
- Vendor Management
- Salesforce.com
- Management
- Lead Generation
- Customer Service
- Training
- Team Leadership
- Team Management
- Call Routing
- New Business Development
- Start Ups
Kristen Stone Summary
- Kristen Stone, based in Easton, MA, US, is currently a Vice President of Global Call Center Operations at EverConnect. Kristen Stone brings experience from previous roles at EverConnect, Keyword Connects and Boston Medical Center. Kristen Stone holds a 1993 - 1997 University of Hartford. With a robust skill set that includes Genesys Cloud, Cross-functional Team Leadership, Customer Service Operations, Streamlining Operations, Multi-site and more. Kristen Stone has 6 emails and 2 mobile phone numbers on RocketReach.
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