Head of Customer Success @ (January 2020 - April 2024)
VP, Family Care and Delivery @ (August 2018 - January 2020)
VP, Customer Care @ (December 2015 - July 2018)
VP, Operations @ (October 2013 - September 2015)
Director of Operations, TrueSample @ (January 2012 - October 2013)
VP Operations, TrueSample @ (March 2011 - December 2011)
VP, Customer Care @ (August 2007 - February 2011)
Director, Customer Care @ (August 2005 - August 2007)
Customer Support Manager, Zoomerang @ (August 2003 - August 2005)
Technical Support Engineer and Training Program Manager @ (January 2001 - January 2003)
Kristen Pollack Education
Institute Of European Studies/ La Sorbonne 1992-1993
Boston College
Bachelors (English, French Literature)
1990-1993
University of San Diego 1989-1990
Tabor Academy 1985-1989
Kristen Pollack Skills
Account Management
Analytical Skills
Analytics
Artificial Intelligence (AI)
Bookings
Business Development
Business Intelligence
Business Process Improvement
Business-to-Business (B2B)
CRM
Case Studies
Change Management
Client Onboarding
Communication
Competitive Analysis
Consultative Sales Management
Consultative Selling
Consultative Services
Cross-functional Team Leadership
Customer Acquisition
Customer Engagement
Customer Experience
Customer Insight
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Success
Data Analysis
E-commerce
Enterprise Software
Expansion Strategy
Generative AI
Go-to-Market Strategy
Lead Generation
Leadership
Management
Market Research
NRR
Process Improvement
Product Development
Product Management
Product Marketing
Program Management
Project Management
Recruiting
Revenue Generation
SaaS
Sales
Sales Compensation Planning
Sales Leadership
Sales Management
Sales Management Coaching
Sales Operations
Sales Planning
Sales Processes
Salesforce.com
Service Delivery
Soft Skills
Software Industry
Software as a Service (SaaS)
Solution Selling
Start-ups
Startups
Strategic Partnerships
Strategic Planning
Strategy
Team Management
Technical Support
Training
Upselling
Value Selling
Vendor Management
Workforce Planning
Cross-functional Team...
JIRA
Software Troubleshooting
Client Services
Start Ups
Cross Functional Team Leadership
E Commerce
Kristen Pollack Summary
Kristen Pollack, based in United States, is currently a Senior Director, Customer Success at Boundless Immigration. Kristen Pollack brings experience from previous roles at Grammarly, Tulip Cremation, Madison Reed and TrueSample. Kristen Pollack holds a 1992 - 1993 Institute Of European Studies/ La Sorbonne. With a robust skill set that includes Account Management, Analytical Skills, Analytics, Artificial Intelligence (AI), Bookings and more. Kristen Pollack has 1 emails and 3 mobile phone numbers on RocketReach.
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