2019 -2022 Associate Director - Operations Delivery and Transformation @
2014 -2019 Senior Manager - Programs @
2012 -2014 Service Delivery Manager @
2011 -2012 Sr. Specialist - Service Delivery @
2007 -2011 Service Delivery Associate @
2005 -2007 Sr. Technical Support Executive - Service Management @
Krishan Pal Education
Symbiosis Centre for Management Studies- Pune
PGDBA (Customer Relationship Management)
2011-2013
Delhi University
Bachelor of Commerce - BCom
Krishan Pal Skills
Teamwork, Leadership, Program Management, Customer Performance, Performance Reviews, KPI Management,
Telecommunications
Service Management
BMC Remedy
ITIL Certified
Order Management
Microsoft Excel
Business Analysis
CSS
Inventory Management
Supplier Management
Account Management
Service Delivery Management
Performance Management
People Management
Management
Customer Relationship Management (CRM)
Project Management
IT Service Management
Outsourcing
Service Delivery
Leadership
Management Information Systems (MIS)
Vendor Management
Team Management
Strategy
Agile Methodologies
IT Project & Program Management
Continuous Improvement
Microsoft Office
Analytical Skills
Communication
Recruiting
Budgeting
Krishan Pal Summary
Krishan Pal, based in Delhi, DL, IN, is currently a Director Service Delivery Operations at Clarivate. Krishan Pal brings experience from previous roles at BT and Aon Hewitt. Krishan Pal holds a 2011 - 2013 PGDBA in Customer Relationship Management @ Symbiosis Centre for Management Studies- Pune. With a robust skill set that includes Teamwork, Leadership, Program Management, Customer Performance, Performance Reviews, KPI Management,, Telecommunications, Service Management, BMC Remedy, ITIL Certified and more. Krishan Pal has 2 emails and 1 mobile phone numbers on RocketReach.
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