Technical Support Consultant @ (February 2022 - July 2022)
Technical Customer Support Manager @ (October 2021 - March 2022)
Professional 1 Application Engineer @ (September 2014 - July 2019)
Release and Configuration Engineer @ (March 2013 - September 2014)
Support Analyst - Insurance Applications @ (January 2012 - February 2013)
Helpdesk Administrator @ Xchanging Technology (September 2008 - April 2012)
Senior Customer Care Specialist - Operations @ IBM Daksh Business Process Services Pvt. Ltd (December 2005 - June 2008)
Kripa Mishra Education
EIILM University
Bachelor of Computer Applications (Computer Science)
2010-2013
BSAP Vikaspuri
DCA (Computer Science)
2002-2003
CBSE
10+2; Matriculation (Mathematics)
1999-2002
Kendriya Vidyalaya 1998-2000
Kripa Mishra Skills
Service Delivery
Sla
Software Documentation
Troubleshooting
Customer Satisfaction
Training
Outsourcing
ITIL
IT Service Management
BPO
Team Management
Offshoring
Business Analysis
Incident Management
Requirements Analysis
Call Centers
Process Improvement
CRM
Management
SDLC
SQL
Oracle
Leadership
Microsoft SQL Server
Agile Methodologies
Vendor Management
Software
Business Process Outsourcing Bpo
Business Process Improvement
Software Project Management
Software Development Life Cycle Sdlc
Business Process Outsourcing
Software Development Life Cycle
Kripa Mishra Summary
Kripa Mishra, based in Delhi, India, is currently a Cloud Implementation Manager at EDGENEER SOLUTIONS PVT. LTD., formerly MOONLIT SOFTECH SOLUTIONS PVT. LTD.. Kripa Mishra brings experience from previous roles at IDFC FIRST Bank, Measure Practice Management, DXC Technology and Xchanging. Kripa Mishra holds a 2010 - 2013 Bachelor of Computer Applications in Computer Science @ EIILM University. With a robust skill set that includes Service Delivery, Sla, Software Documentation, Troubleshooting, Customer Satisfaction and more. Kripa Mishra has 1 emails on RocketReach.
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