Kory Smith Email & Phone Number
Director, Product Management, Agentforce IT Service @ Salesforce
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Kory Smith Location
- Seattle, WA, US
Kory Smith Work
- Senior Manager, IT Service Management @ (April 2020 - August 2024)
- Director, Product Management, Agentforce IT Service @ (December 2025 - Present)
- IT Service Management @ SmITh Consulting (May 2007 - Present)
- Director, Service Management @ (August 2024 - December 2025)
- Manager, Service Management @ (November 2017 - April 2020)
- Sr. IT Service Management Analyst @ (December 2014 - November 2017)
- ITSM Service Management Program Lead @ (March 2012 - December 2014)
- ITSM Program Lead @ (January 2010 - January 2013)
- Director of ITSM Services @ (October 1996 - May 2007)
- Service Desk and Network Services Manager @ (August 2000 - November 2005)
- Account Management @ (September 1998 - July 2000)
Kory Smith Education
- Seattle Pacific University - School of Business and Economics
Master Of Business Administration (Information Systems Management)
1998-2001 - Seattle Pacific University - School of Business and Economics
Bachelor Of Arts (Business Finance)
1993-1997
Kory Smith Skills
- Business Process
- IT Operations
- CMMI
- Vendor Management
- Project Management
- Service Level Agreements Sla
- Leadership
- Governance
- ITIL
- Process Improvement
- Service Desk
- Incident Management
- Customer Service
- Management
- Information Technology
- Sla
- ISO 20000
- IT Strategy
- Strategic Planning
- Microsoft Excel
- PMO
- IT Service Management
- Project Portfolio Management
- Social Media
- Consulting
- Change Management
- Software Documentation
- Service Management
- COBIT
- Requirements Analysis
- IT Management
- Program Management
- Resource Management
- Integration
- Business Process Improvement
- Six Sigma
- Balanced Scorecard
- Service Level Agreements
Kory Smith Summary
- Kory Smith, based in Seattle, WA, US, is currently a Director, Product Management, Agentforce IT Service at Salesforce. Kory Smith brings experience from previous roles at Salesforce, SmITh Consulting and Tableau Software. Kory Smith holds a 1998 - 2001 Master Of Business Administration in Information Systems Management @ Seattle Pacific University - School of Business and Economics. With a robust skill set that includes Business Process, IT Operations, CMMI, Vendor Management, Project Management and more. Kory Smith has 2 emails and 2 mobile phone numbers on RocketReach.
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