Kolton Information

Most Shopify founders run support one of two ways: answer everything themselves at 11pm, or hand the inbox to a VA and hope the SOP doc gets followed. Kolton is the third option. Kolton is the AI customer service agent built for Shopify. It reads your live catalog, stock, orders, and policies, so it knows your store on day one. There is no training project and no SOP doc to keep updated: tell it how you want something handled, in plain language, and it handles it that way every time, on every channel. What that looks like in practice: • "Where is my order?" answered with the real tracking number, pulled live from Shopify. • Refunds handled exactly by your policy, with money-out decisions escalated to you. • Pre-sale questions turned into checkout links, with upsells and downsells that grow the order. • Abandoned carts recovered with a personal nudge on the channel the shopper is already using. • Comments under your ads answered, spam and abuse hidden, and interested buyers messaged in DMs to close the sale. • Voice notes, photos, and texts all understood, and every reply reads like a person wrote it, in your voice. You stay in control. Test it on your real past conversations before it ever goes live (Replay), change its behavior by telling Copilot what you want in plain text, and pause or resume it any time, from your desk or the mobile app. Kolton is priced for a one-person team: no seats, one flat monthly price with AI replies included, installed from the Shopify App Store and billed through Shopify. Try it free for 14 days at kolton.ai.