Director of Client Experience @ (October 2023 - August 2024)
Support Manager @ (October 2020 - October 2023)
Customer Success Manager @ (January 2020 - October 2020)
Technical Support Analyst @ (July 2017 - January 2020)
Service Desk Analyst @ (January 2016 - July 2017)
Kole Bourdeau Education
Algonquin College of Applied Arts and Technology
Associate's degree (Information Technology)
Kole Bourdeau Skills
Remote Team Management
Key Performance Indicators
Support Documentation
Customer Satisfaction
Communication
Team Management
REST APIs
Jira
Zapier
Salesforce.com Administration
Software as a Service (SaaS)
Customer Support
Information Technology
Kole Bourdeau Summary
Kole Bourdeau, based in Ottawa, ON, CA, is currently a Customer Success Manager at Vocantas. Kole Bourdeau brings experience from previous roles at net2phone Canada and Versature. Kole Bourdeau holds a Associate's degree in Information Technology @ Algonquin College of Applied Arts and Technology. With a robust skill set that includes Remote Team Management, Key Performance Indicators, Support Documentation, Customer Satisfaction, Communication and more. Kole Bourdeau has 2 emails on RocketReach.
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