Lead Implementation Engineer @ (April 2024 - January 2025)
IT Team Lead @ (February 2023 - April 2024)
Desktop Analyst (SME) @ (April 2022 - February 2023)
IT Technician @ (June 2021 - April 2022)
Kofi Danso Education
University of St. Francis
Information Technology
2016-2017
Western Governors University
Cybersecurity and Information Assurance
West Virginia University
Bachelor of Science - BS (Computer Science)
2019
Kofi Danso Skills
Active Directory
Agile Methodologies
Agile Software Development
Amazon Web Services (AWS)
Analytical Skills
Analyze Information
Application Support
Artificial Intelligence (AI)
Azure AI
Azure AI Studio
Client-oriented
Cloud Computing
Cloud Infrastructure
Communication
Computer Hardware
Computer Hardware Troubleshooting
Computer Networking
Contact Centers
Customer Contact
Customer Experience
Customer Satisfaction
Customer Service
Customer Support
Cybersecurity
Daily Reports
Defining Requirements
Desktop Computers
Desktop Support
Documentation
English
Event Ticketing
Handover
Hardware Installation
Help Desk Support
IT Escalation
IT Hardware Support
IT Operations
IT Service Management
Identity and Access Management (IAM)
Information Security
Information Technology
Information Technology Infrastructure
Leadership
Linux System Administration
LiveChat HelpDesk
Machine Learning
Managed Services
Microsoft Azure
Microsoft Azure Machine Learning
Microsoft Dynamics 365
Microsoft Endpoint Configuration Manager
Microsoft Exchange
Microsoft Office
Microsoft Outlook
Natural Language Processing (NLP)
Network Connectivity
Network Security
Network Services
Network Systems
Networking
Office 365
Office Software
Operating Systems
Oral Communication
Peripherals
Powershell
Problem Solving
Project Management
Quality Control
Remote Control
Research
Resource Allocation
Restaurant Operations
SDKs
Scrum
Service-Level Agreements (SLA)
ServiceNow
Software Implementation
Software Installation
Software Licensing
Software Solutions
Software Support
Supervisory Skills
System Administration
System Deployment
System Development
Team Building
Teamwork
Technical Support
Ticketing Systems
Tier 2 Help Desk Support
Tier II
Training
Training Documentation
Troubleshooting
Virtual Private Network (VPN)
Vulnerability Assessment
Windows
Windows Server
iOS
Kofi Danso Summary
Kofi Danso, based in Washington, DC, US, is currently a DCO Tech III at Amazon Web Services (AWS). Kofi Danso brings experience from previous roles at KD Cyber Solutions, Apple and Capgemini. Kofi Danso holds a 2016 - 2017 Information Technology @ University of St. Francis. With a robust skill set that includes Active Directory, Agile Methodologies, Agile Software Development, Amazon Web Services (AWS), Analytical Skills and more. Kofi Danso has 2 emails and 1 mobile phone numbers on RocketReach.
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