Knowbox Limited Information

Achieving KPI targets without straining the budget is not always easy! By actively monitoring key performance parameters, service efficiencies can be made and performance targets met and exceeded Operational complexity during service commencement can be challenging. Using objective, independent tools and guidance can mean the difference between a lack-lustre result and a measurably successful outcome Measurement and trend analysis of cross-team productivity, performance and quality quickly identifies competency and process shortfalls Measurement is key to capturing competency gaps, once captured you can implement competency development which ultimately leads to service improvement We are an independent services specialist team that helps datacommunications and telecommunications organisations maintain and improve service quality. Our clients benefit from independent, unbiased advice, processes and toolsets that enable stakeholders to focus on day-to-day business Our experience with large service transition projects can help you with project, technical and client facing teams when embarking on new programs. Our unbiased, honest approach and robust toolsets can help you meet productivity, performance and quality targets on time and within budget We have developed a range of tools, processes and applications that help clients improve service efficiency, productivity and competency development. These toolsets save time and enable organisations to monitor, examine and improve service effectiveness against service benchmarks Maintaining service standards is difficult when your teams are under pressure to deliver. The KnowBOX solution enables you to quickly and objectively identify performance and efficiency shortfalls allowing you to plan and implement corrective actions whilst maintaining the all-important focus on day-to-day tasks