Kirk Richards Email
National Contact Centre Manager, Digital Service and Growth (Secondment) @ Bupa Australia
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Kirk Richards Location
- Melbourne, VIC, AU
Kirk Richards Work
- National Contact Centre Manager, Digital Service and Growth (Secondment) @ (September 2026 - Present)
- National Contact Centre Manager, Service @ (September 2024 - Present)
- Manager, Direct Home Lending @ (August 2023 - September 2024)
- Contact Centre Manager, Digital Channels @ (September 2020 - August 2023)
- Contact Centre Manager, Service Delivery @ (July 2020 - September 2020)
- Lead, Digital and After Hours Servicing @ (June 2019 - July 2020)
- Consumer Cards Retention and Servicing Team Leader @ (October 2018 - June 2019)
- Consumer Home Lending Team Leader @ (November 2016 - October 2018)
- Consumer Lending Team Leader @ (October 2015 - November 2016)
- Consumer Servicing Team Leader @ (April 2014 - October 2015)
- Consumer Servicing Banker @ (November 2013 - April 2014)
Kirk Richards Education
- The Chartered Banker Institute
Career Qualified in Banking
2023-2023 - Thomas Carr College 2001-2006
- Kaplan Professional
AFSL Tier 2 Accreditation
2014
Kirk Richards Skills
- Account Servicing
- Banking
- Change Management
- Contact Center Management
- Customer Experience
- Customer Service
- Job Coaching
- Leadership
- Management
- Mortgage Lending
- Mortgage Servicing
- Risk Management
- Sales
- Stakeholder Management
Kirk Richards Summary
- Kirk Richards, based in Melbourne, VIC, AU, is currently a National Contact Centre Manager, Digital Service and Growth (Secondment) at Bupa Australia. Kirk Richards brings experience from previous roles at Bupa and NAB. Kirk Richards holds a 2023 - 2023 Career Qualified in Banking @ The Chartered Banker Institute. With a robust skill set that includes Account Servicing, Banking, Change Management, Contact Center Management, Customer Experience and more. Kirk Richards has 1 emails on RocketReach.
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