2010 -2013 Collections Manager Chase Health Advance @
2009 -2010 Team Manager-Debit Card Fraud Division @
2007 -2008 Team Leader-Regional Operations Center @
2004 -2007 Team Leader-Technical Support @
1994 -2004 Team Leader-Fraud Loss Prevention @
Kirk Howard Education
University of Northern Iowa
BA (Communications)
1982-1987
Kirk Howard Skills
Call Center
Process Improvement
Vendor Management
Customer Service
Customer Experience
Change Management
Team Building
Project Management
Cross-functional Team Leadership
Leadership
Performance Management
Coaching
PeopleSoft
Team Leadership
Leadership Development
Dialer Management
Cross Functional Relationship Building
Call Centers
Visio
Analysis
Customer Retention
Access
Time Management
Troubleshooting
Software Documentation
Business Analysis
Security
Strategic Planning
Networking
Management
Training
Collections
Program Management
Customer Satisfaction
Employee Benefits
CRM
Credit Cards
Strategy
Executive Management
Operations Management
Technical Support
Sales
Account Management
Employee Relations
Human Resources
Risk Management
Budgets
Telecommunications
Recruiting
Employee Training
Development
Analytical Skill
Cross Functional Team Leadership
Kirk Howard Summary
Kirk Howard, based in Phoenix, AZ, US, is currently a Supervisor at Ring. Kirk Howard brings experience from previous roles at Arizona Federal Credit Union and JPMorgan Chase. Kirk Howard holds a 1982 - 1987 BA in Communications @ University of Northern Iowa. With a robust skill set that includes Call Center, Process Improvement, Vendor Management, Customer Service, Customer Experience and more. Kirk Howard has 3 emails and 2 mobile phone numbers on RocketReach.
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