Chief Operating Officer @ (September 2023 - October 2024)
VP of Customer Success @ (January 2022 - January 2023)
Vice President, Customer Experience @ (January 2021 - January 2022)
Vice President, Customer Success @ (January 2018 - February 2021)
Director - Indirect Procurement @ (October 2013 - April 2018)
Director of Strategy & Planning - IT Operations @ (June 2011 - October 2013)
Sr. Manager of Customer Loyalty & Renewals @ (May 2008 - May 2011)
Director of Customer Success @ (July 1999 - May 2008)
Kirk Duncan Education
California Polytechnic State University
Bachelor of Science (Business Administration)
1989-1993
Kirk Duncan Skills
Upselling
Churn Management
CSM
Install Base
Renewal Retention
Negotiation
Team Leadership
Strategic Initiatives
Executive Team
Customer Onboarding
Customer Lifecycle Management
Customer Engagement
Account Management
Regulations
Presentation Skills
Presentations
Dispute Resolution
Onboarding
Problem Solving
Organization Skills
Communication
IT Escalation
Voice of the Customer
Key Performance Indicators
Cross-functional Collaborations
Program Management
Strategy
Operations Management
Business-to-Business (B2B)
Dna Tools for Dna Amplification and Sequencing
Kirk Duncan Summary
Kirk Duncan, based in Santa Barbara, CA, US, is currently a Chief Executive Officer at Voiceitt. Kirk Duncan brings experience from previous roles at Voiceitt, Bambee, 8x8 and BlueJeans by Verizon. Kirk Duncan holds a 1989 - 1993 Bachelor of Science in Business Administration @ California Polytechnic State University. With a robust skill set that includes Upselling, Churn Management, CSM, Install Base, Renewal Retention and more. Kirk Duncan has 2 emails and 1 mobile phone numbers on RocketReach.
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