Kiran M Email

Head of Operations @ VEN Consulting India Pvt. Ltd.

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Kiran M Location

Bengaluru, KA, IN

Kiran M Work

Head of Operations @ (August 2025 - Present)
Senior Operations Manager @ Ven India Pvt Ltd (August 2025 - Present)
Operations Manager @ (September 2023 - August 2025)
Project Lead @ (October 2020 - August 2025)
Operations Manager @ Zones Corporate Solutions (October 2020 - May 2025)
Team Lead @ (August 2019 - March 2020)
Senior Team Lead @ Mphasis / HGS (January 2015 - May 2019)
Senior Team Lead @ (January 2015 - April 2019)
lead @ The Minacs Group (February 2011 - February 2015)
Team Lead @ Aditya Birla Minacs (October 2011 - January 2015)
Senior Technical Support Executive @ E4E / Infinite Computer Solutions (June 2010 - September 2011)
Senior Technical Specialist @ (August 2009 - February 2011)
Technical Support Representative @ CLI3L / SITEL (August 2008 - June 2010)
Customer Service Specialist @ (May 2007 - August 2009)

Kiran M Education

Periyar University
Bachelor of Computer Applications (Computer Science)
2008-2011
Delhi University
Pre-University Course (PUC)
State Board (BSEB)
High School Diploma

Kiran M Skills

Account Management
Analytical Skills
Attrition Reduction
Audit Reports
Business Analysis
Business Continuity Planning
Business Intelligence (BI)
Business Process Outsourcing (BPO)
California Consumer Privacy Act (CCPA)
Capacity Management
Capacity Planning
Certified Quality Auditor (CQA)
Change Management
Cloud Computing
Coaching & Mentoring
Coastal Zone Management
Continuous Process Improvement
Corrective and Preventive Action (CAPA)
Cost Reduction
Cross-Functional Team Management
Cross-functional Team Leadership
Customer Experience
Customer Outreach
Customer Relationship Management (CRM)
Customer Satisfaction (CSAT)
Data Analysis
Delivery Operations
Escalations Management
Exceeding Customer Expectations
Excel Pivot
Financial Analysis
ILOG
IT Escalation
ITIL
ITIL Process
ITIL Service Operations
Incident Management
Issue Resolution Management
Key Metrics
MCSA
MIS Reporting
Mac & PC platforms
Management Information Systems (MIS)
Manufacturing Process Improvement
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Office
Monitoring Performance
New Hire Training
On-call Support
Operating Budgets
Operations Administration
Operations Management
Operations Process Improvement
P & L Oversight
P&L Accountability
People Management
PeopleSoft CRM
Performance Management
Pivot Tables
Pricing Analysis
Problem Management
Process Excellence
Process Improvement Tools
Productivity Improvement
Productivity Software
Program Coordination
Quarterly Reviews
Reporting & Analysis
Retention Management
Root Cause Analysis
Scheduling Management
Service Delivery Management
Service Recovery
Service-Level Agreements (SLA)
ServiceNow
Staffing Analysis
Staffing Plans
Stakeholder Management
Strategic Analytics
Strategic Planning
Streamlining Complex Work Processes
Streamlining Operational Processes
Subscription Sales
Team Leadership
Training Material
Transition Management
Vendor Coordination
Workforce Development
Workforce Optimization (WFO)
Workforce Planning
Zendesk Customer Service Software
iOS

Kiran M Summary

Kiran M, based in Bengaluru, KA, IN, is currently a Head of Operations at VEN Consulting India Pvt Ltd. Kiran M brings experience from previous roles at Ven India Pvt Ltd, Zones India and Zones Corporate Solutions. Kiran M holds a 2008 - 2011 Bachelor of Computer Applications in Computer Science @ Periyar University. With a robust skill set that includes Account Management, Analytical Skills, Attrition Reduction, Audit Reports, Business Analysis and more. Kiran M has 1 emails on RocketReach.

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