Helpdesk Support Specialist @ (June 2014 - May 2015)
Network Support Technician @ (January 2005 - January 2014)
Kin Lai Education
UMass Boston
Marketing
2006-2009
University of Massachusetts Amherst
Computer Science
2004-2006
Madison Park
Kin Lai Skills
IT Service Management
Security
Networking
VMware
ITIL
Customer Service
Microsoft Office
Help Desk Support
Kaseya
Windows 7
Windows 8.1
Windows 10
Technical Support
Service Desk
Troubleshooting
Computer Hardware
JIRA
Confluence
Cisco Meraki
Management
PowerPoint
Curriculum Design
Public Speaking
Kin Lai Summary
Kin Lai, based in Boston, MA, US, is currently a Helpdesk Manager (Middlesex School) at InfraNet Solutions. Kin Lai brings experience from previous roles at InfraNet Solutions and Tech Computers of Boston. Kin Lai holds a 2006 - 2009 Marketing @ UMass Boston. With a robust skill set that includes IT Service Management, Security, Networking, VMware, ITIL and more. Kin Lai has 4 emails and 1 mobile phone numbers on RocketReach.
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