Senior Analyst, System and Customer Analytics @ (January 2019 - January 2022)
Senior Analyst, Customer Insights @ (February 2008 - January 2019)
Supervisor, Customer Feedback @ (February 2006 - March 2008)
Customer Feedback Crewmember @ (May 2005 - February 2006)
Customer Commitment Crewmember @ (March 2005 - May 2005)
Reservations Crewmember @ (April 2004 - March 2005)
Aministrative Assistant @ (January 2001 - January 2004)
Project Coordinator @ STSN (January 1999 - January 2001)
Client Associate @ (January 1996 - January 1999)
Kimberly Wiggins Education
Thomas Edison State University
(Business)
2015-2019
Salt Lake Community College
(Software Development)
2007-2009
Brigham Young University - Idaho
(Education)
1993-1994
Kimberly Wiggins Skills
Data Analysis
Training
Customer Service
Analysis
Customer Experience
Airlines
Voice of the Customer
Customer Insight
Program Management
Airports
Project Management
Microsoft Office
Microsoft Excel
Call Centers
Process Improvement
Aviation
Team Leadership
Sabre
Analytics
Leadership
Access
Net Promoter Score
SQL
Flights
Market Research
Omniture
Brand Loyalty
Visio
Customer Satisfaction
Business Analysis
Voice of the Customer Analysis
Software Documentation
Survey Design
PowerPoint
Text Analytics
Customer Experience Analysis
Tableau
SPSS
Analytical Skills
Excel
Ame Certified
Kimberly Wiggins Summary
Kimberly Wiggins, based in Reno, NV, US, is currently a Manager, Customer Experience Insights at Jetblue Airways. Kimberly Wiggins brings experience from previous roles at Jetblue Airways. Kimberly Wiggins holds a 2015 - 2019 Thomas Edison State University. With a robust skill set that includes Data Analysis, Training, Customer Service, Analysis, Customer Experience and more. Kimberly Wiggins has 3 emails and 2 mobile phone numbers on RocketReach.
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