Kimberly W. Email & Phone Number

VP, Customer Care Centers — Enterprise Modernization @ Bank OZK

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Kimberly W. Location

Atlanta, GA, US

Kimberly W. Work

VP, Customer Care Centers — Enterprise Modernization @ (August 2025 - Present)
Managing Director, Client Services — Legal Operations Transformation @ (October 2020 - May 2025)
Business Development Officer @ (May 2015 - September 2020)
Sr. Director of US Outsourcing Contact Centers @ (September 2014 - September 2015)
Director Of Call Center Operations @ (January 2007 - January 2014)
Operations Manager @ (February 2005 - October 2007)
Call Center Manager - Account Services @ (September 2003 - February 2005)

Kimberly W. Education

University of Mississippi
Business Administration and Management

Kimberly W. Skills

Call Center
Operations Management
Project Management
Process Improvement
Account Management
Team Building
Customer Service
Strategic Planning
Salesforce.com
Change Management
Management
Leadership
Customer Satisfaction
Customer Experience
Sales
Outsourcing
Start-ups
CRM
Strategy
Call Centers
Vendor Management
Team Leadership
Training
Recruiting
Program Management
Employee Training
Coaching
Analysis
Telecommunications
Budgets
Marketing
Quality Assurance
Customer Retention
Business Development
New Business Development
Business Process Improvement
Contact Centers
Start Ups
Offshoring
Microsoft Office
Capacity Planning
Consulting
Workforce
Market
Printing
E Talk
Payments
Mississippi
Insurance
Vendors
Quality Reporting
Infrastructure
Community
Shared Services
Manages
Cost
Service Standards
Flawless Execution
Identify Trends
Train the Trainer
Channel Optimization
System Upgrades
Modalities
Finance
Witness
Oversight
Driving
Implementation Plans
Savings
Executive Support
Implementing Sales
Sales and Marketing
P&L Management
Temporary Placement
Cross Functional Team Leadership
Legal
Facilitation
Liability
Segmentation
Directs
Dynamics
Customer Support
Organizational Structure
Assessment
Capacity Utilization
Travel
Canadian
Municipalities
Data Conversion
Diversity Management
Design
Revenue
Human Capital
Calls
Desktop Computers
First Call
Statistics
Integration
Resource Allocation
Hiring
Correlation
Loan Servicing
Auditing
Committees
Chain
Sales Force Development
Itt
PowerPoint
Performance Measurement
Cbis
SharePoint
Accounting
Business Transformation
Product Diversification
Human Resources
Change Initiatives
Winning Teams
Profit
Escalation
Forecasting
System
Business Services
SMSC
Self Service
Continuous Process
Atlanta
Healthcare
Sage Act
Reports
Flat Patterning
Organizational Restructuring
Workforce Management
Sold
Strategies
Process Control
Microsoft Excel
Testing
Nonprofits
Fulfillment Management
Financial Institutions
Contact Center Operations
Fair Use
Policy
Distributors
Great Plains Software
Situational Leadership
Sla
Order Fulfillment
Manage Large
Contract Negotiation
Outsourcing Management
Behavioral Interviewing
Supply
Scheduling
Documentation
Product Development
Research
Positive Employee Relations
System Monitoring
Process Redesign
Reporting
Alcatel
Roll
Trains And Add Rails
Strategic Sourcing
Loans
Cost Reduction
Partnerships
Hardware
Ensemble
ROOT
Auto
Concepts
Contingency Planning
Barriers
Yahoo
RFP
Content Management
Retail
Meridian Max
Customer Feedback
Market Planning
Exempt
Applications
IEX
HIPAA
Mitel
Social Housing
Communication
Home
Client Services
Abandonment
Advertising
Customer Needs
Operations
Home Equity
Swot
Credit
Document Management
Time Management
Black Belt
Indicators
Avaya Technologies
Business Case
Technical Support
Project Planning
Production Schedules
Project
Contractual Agreements
Service Levels
Benefits Administration
Process Management
Sales Presentations
Unix
Performance Improvement
IBM iSeries
Franklin Covey
DMAIC
Member Services
Staffing Models
Dentistry
Responsibility
Internal Audit
Six Sigma
HRIS
Regulations
BPO
Distribution
Banking
Product Lines
Roadmap
Contract Management
Rotation
Data Models
Money Transfers
Efficient
Executive Management
Estimate
Portfolio
Root Cause Analysis
Headcount
Highly Creative
Reviews
Electronics
Investments
Team Performance
Public Sector
Technology Enhancements
Payment Card Processing
Davox
Visio
Performance Planning
Software
On Line
Financial Services
Margin Improvement
Compliance
PMI
IVR
Customer Experience Management
Microsoft Word
Investment Strategies
Rate
Agents
Cash
Organizational Behavior
Proposal Writing
Call Management
Interviews
Inter Tel
Interest Rates
Business Process
Financial Analysis
Chrysler
Invoicing
Decision Making
Financial Transactions
Culture
Management Development
Staff Development
Appraisals
Optimization
Balanced Scorecard
Cost Management
Conceptual Modeling
Meetings
Marketing Strategy
Debit Cards
Directing
Delivery
Multi Site
Retirement
Eligibility
Problem Identification
Coordinated
Siebel
Performance Management
Databases

Kimberly W. Summary

Kimberly W., based in Atlanta, GA, US, is currently a VP, Customer Care Centers — Enterprise Modernization at Bank OZK. Kimberly W. brings experience from previous roles at Kenneth S. Nugent, P.C. - Attorneys at Law, TB Consulting Group, Morneau Shepell and Archway Marketing Services. Kimberly W. holds a Business Administration and Management @ University of Mississippi. With a robust skill set that includes Call Center, Operations Management, Project Management, Process Improvement, Account Management and more. Kimberly W. has 2 emails and 6 mobile phone numbers on RocketReach.