Kim van Dijk Email
Consultant Continu Verbeteren - afdeling HRM (via Improvery) @ ROC van Amsterdam
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Kim van Dijk Location
- Amsterdam, NH, NL
Kim van Dijk Work
- 2025 -now Consultant Continu Verbeteren - afdeling HRM (via Improvery) @
- 2019 -now Consultant continu verbeteren @
- 2024 -2025 BPM Change Procesmanager (via Improvery) @
- 2022 -2023 Projectleider Kennismanagement | Manager Facturatie and Incasso ai (via Improvery) @
- 2021 -2022 Procesmanager KYC - Outtasking (via Improvery) @
- 2020 -2021 Project -en programmamanager (via Improvery) @
- 2020 -2020 Projectleider buitendienststellingen (via Improvery) @
- 2015 -2019 Business Improvement and Implementation Manager (North Europe) @
- 2011 -2015 Sr. Business Improvement manager @
- 2009 -2011 Client team manager OV-chipkaart @ Unamic/HCN
- 2006 -2009 Manager Business Support @ Unamic/HCN
- 2005 -2006 Senior Projectmanager @ HCN
- 2004 -2005 Manager Operations @ HCN e-services
- 2002 -2004 Projectmanager @ HCN
- 1999 -2001 Supervisor @ Scoot benelux BV
Kim van Dijk Education
- Universiteit Utrecht 1991-1997
- Odulphus Lyceum Tilburg 1985-1991
Kim van Dijk Skills
- Contact Center Management
- Contact Centers
- Process Management
- Outsourcing
- Call Centers
- Workforce Management
- BPO
- Service Delivery
- IVR
- Management Consulting
- ICT
- Business Process Improvement
- Performance Management
- Sla
- Interim Management
- Operational Excellence
- Coaching
- Service Management
- Change Management
- Inbound Marketing
- Call Center Development
- Operations Management
- Dutch
- Process Improvement
- COPC
- Customer Satisfaction
- Key Performance Indicators
- Business Analysis
- PRINCE2
- Customer Experience
- Management
Kim van Dijk Summary
- Kim van Dijk, based in Amsterdam, NH, NL, is currently a Consultant Continu Verbeteren - afdeling HRM (via Improvery) at ROC van Amsterdam | Flevoland. Kim van Dijk brings experience from previous roles at Improvery, Rabobank and Budget Thuis. Kim van Dijk holds a 1991 - 1997 Universiteit Utrecht. With a robust skill set that includes Contact Center Management, Contact Centers, Process Management, Outsourcing, Call Centers and more. Kim van Dijk has 1 emails on RocketReach.
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