Kim Pearce Email & Phone Number
Head of Customer Service Centre @ Screwfix
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Kim Pearce Location
- Somerton, GB
Kim Pearce Work
- Head of Customer Service Centre @ (February 2023 - Present)
- Director @ KLI Ltd (September 2022 - February 2023)
- Chief Client Officer - UK and South Africa @ (November 2019 - September 2022)
- Managing Director @ H&P Associates Ltd (January 2018 - November 2019)
- Claims Customer Services Director @ (August 2016 - November 2017)
- Head of Organisational Management @ (July 2014 - August 2016)
- Head of Operations, Retail @ (March 2012 - July 2014)
- Head of More Th>n and Personal Lines Broker @ (September 2010 - February 2012)
- Head of Performance Improvement @ (September 2009 - September 2010)
- Head of Affinity Operations, Halifax @ (November 2008 - November 2009)
- Director @ KPC & C Ltd (January 2007 - December 2010)
- Head of Operational Transformation @ Ventura (October 2007 - September 2008)
- Head of Operational Integration, EMEA @ (August 2006 - September 2007)
- Contact Centre Consultant @ Own company (January 2001 - December 2006)
- Head of Contact Centres @ (January 2005 - January 2006)
- Contact Centre Director @ (January 1998 - January 2001)
Kim Pearce Education
- Gordano
English (Maths, Art)
1976-1983
Kim Pearce Skills
- BPO
- Business Analysis
- Business Development
- Business Process Improvement
- Business Transformation
- COPC
- Change Management
- Contact Centers
- Customer Experience
- Customer Satisfaction
- Human Resources
- Integration
- Leadership
- Management
- Management Consulting
- Outsourcing
- Performance Management
- Process Improvement
- Program Management
- Project Management
- Service Delivery
- Stakeholder Management
- Strategy
- Telecommunications
- Training
- Buyer Representation
- Sales
- Microsoft Excel
- Microsoft Office
- Investment Properties
- Sellers
Kim Pearce Summary
- Kim Pearce, based in Somerton, GB, is currently a Head of Customer Service Centre at Screwfix. Kim Pearce brings experience from previous roles at KLI Ltd, Teleperformance, H&P Associates Ltd and AXA. Kim Pearce holds a 1976 - 1983 English in Maths, Art @ Gordano. With a robust skill set that includes BPO, Business Analysis, Business Development, Business Process Improvement, Business Transformation and more. Kim Pearce has 2 emails and 3 mobile phone numbers on RocketReach.
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