Director, Account Management @ Convergys (January 2007 - August 2013)
Peace Corps Volunteer @ (August 1996 - November 1998)
Kim Nelson Education
University of Georgia - Terry College of Business
Master of Business Administration - MBA
University of Dayton
BS (Marketing and International Business)
Kim Nelson Skills
Vendor Management
Program Management
PMP
Outsourcing
PMO
BPO
Process Improvement
Cross-functional Team Leadership
Telecommunications
Call Center
Software Project Management
Service Delivery
Business Analysis
Product Management
SDLC
Team Management
Business Process Improvement
Call Centers
Management
Cross Functional Team Leadership
Marketing
Business Development
Customer Experience
Account Management
Contact Centers
Microsoft Excel
Leadership
Software Project
Strategy
Strategic Planning
Cross Functional Team
Troubleshooting
Customer Relationship Management Crm
Operations Management
Presentation Skills
Strategic Partnerships
People Management
Customer Satisfaction
Communication
Negotiation
Distributed Team Management
Business Process Outsourcing Bpo
Change Management
Contract Negotiation
Business Strategy
Global Operations
Business Process Outsourcing
Customer Relationship Management
Management Consulting
Cloud Computing
IT Strategy
Consulting
Business Intelligence
SaaS
Proposal Writing
Professional Services
Project Management
Start Ups
Enterprise Architecture
Executive Management
Governance
Nonprofits
Public Speaking
Organizational Development
Analysis
Public Relations
Fundraising
Community Outreach
Kim Nelson Summary
Kim Nelson, based in Atlanta, GA, US, is currently a Head of Global Support Operations at Uber. Kim Nelson brings experience from previous roles at Microsoft, Comcast and Convergys. Kim Nelson holds a Master of Business Administration - MBA @ University of Georgia - Terry College of Business. With a robust skill set that includes Vendor Management, Program Management, PMP, Outsourcing, PMO and more. Kim Nelson has 2 emails and 5 mobile phone numbers on RocketReach.
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