Kim McKenzie Email & Phone Number
Director @ Fortuna
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Kim McKenzie Location
- Salida, CA, US
Kim McKenzie Work
- Director @ (June 2020 - Present)
- Director @ (June 2020 - July 2025)
- Director of Contact Center Operations @ Fortuna BMC (June 2020 - May 2025)
Kim McKenzie Education
- California State University-Sacramento
Kim McKenzie Skills
- Analytics
- Business Process Improvement
- Business Relationship Management
- Business-to-Business (B2B)
- Call Center Administration
- Call Centers
- Change Management
- Client Relations
- Coaching
- Communication
- Compliance
- Contact Center Management
- Cross-functional Collaborations
- Cross-functional Team Leadership
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Data Analysis
- Data Warehousing
- Employee Benefits
- Employee Training
- Environmental Awareness
- Field Operations
- Healthcare
- Interpersonal Skills
- KPI Metrics
- KPI Reporting
- Leadership
- Medi-Cal
- Mentoring
- Microsoft Office
- Microsoft PowerPoint
- NICE Call Recording
- NICE IEX
- Onboarding
- Operations Administration
- Operations Management
- Performance Management
- Process Improvement
- Professionalism
- Project Management
- Quality Assurance
- Risk Management
- Service Delivery
- Six Sigma
- Strategic Partnerships
- Strategic Planning
- Supervisory Skills
- Technical Writing
- Vendor Management
- Workforce Management
- Workgroups
Kim McKenzie Summary
- Kim McKenzie, based in Salida, CA, US, is currently a Director at Fortuna. Kim McKenzie brings experience from previous roles at Fortuna and Fortuna BMC. Kim McKenzie holds a California State University-Sacramento. With a robust skill set that includes Analytics, Business Process Improvement, Business Relationship Management, Business-to-Business (B2B), Call Center Administration and more. Kim McKenzie has 1 mobile phone numbers on RocketReach.
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