Customer Service Manager, US @ (March 2025 - September 2025)
Customer Experience Specialist - Team Lead @ (September 2019 - November 2024)
Web Operations Coordinator @ (January 2019 - September 2019)
Media Operations Coordinator @ (February 2016 - October 2018)
Sales And Service Consultant and Delivery Specialist @ (October 2015 - February 2016)
Teller and Foreign Exchange Specialist @ (August 2014 - October 2015)
Teller @ (April 2012 - August 2014)
Kim Mach Education
UMass Boston
Bachelor of Arts (Studio Art)
2008-2013
Jeremiah E. Burke High School 2004-2008
Kim Mach Skills
Adobe Acrobat
Adobe Creative Suite
Advertising
Building Trust
Cash Handling
Customer Experience
Customer Lifecycle Management
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Support
Customer Support Operations
Data Entry
E-Commerce
Event Planning
Facebook
Fashion
Illustrator
InDesign
KPI Management
Leadership
Logistics Management
Mac
Microsoft Excel
Microsoft Office
Microsoft Word
NetSuite
People Management
Photography
Photoshop
PowerPoint
Professional Communication
Public Speaking
Research
SLA Management
SQL
Sales
Salesforce
Social Media
Social Media Marketing
Social Networking
Software as a Service (SaaS)
Team Leadership
Technical Operations
Training
Zendesk
Kim Mach Summary
Kim Mach, based in Boston, MA, US, is currently a Customer Experience Manager at Create CX. Kim Mach brings experience from previous roles at Exclaimer, Embark Veterinary, Itoya Topdrawer Corp. and Wayfair. Kim Mach holds a 2008 - 2013 Bachelor of Arts in Studio Art @ UMass Boston. With a robust skill set that includes Adobe Acrobat, Adobe Creative Suite, Advertising, Building Trust, Cash Handling and more. Kim Mach has 1 mobile phone numbers on RocketReach.
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