Kim M Email & Phone Number
Manager, Customer Success @ Aetonix
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Kim M Location
- London, ON, CA
Kim M Work
- Manager, Customer Success @ (October 2023 - Present)
- Operations Manager Coordination @ (August 2020 - August 2023)
- Training Manager @ Concentrix (June 2017 - August 2020)
- Director Learning and Leadership Development (Global) TeleTech @ (September 2011 - February 2014)
- Director, Business Operations @ (March 2007 - September 2011)
- Manager, Program Operations @ (June 2006 - March 2007)
- Training Supervisor @ (September 2004 - June 2006)
Kim M Education
- Southwestern Medix
Diploma (Medical Laboratory/Doctor’s Office Assistant)
1995-1996 - St. Clair College
Law and Security Administration
1993-1995 - Fanshawe College
Certificate (Practical Leadership)
Kim M Skills
- 5S
- AI Prompting
- AI for Business
- AI for Business Analysis
- Adult Learning Theory
- Artificial Intelligence (AI)
- Artificial Intelligence for Design
- Avaya
- BPO
- Business Analysis
- Business Process Improvement
- Business Strategy
- Call Center
- Call Center Development
- Call Centers
- Cloud Computing
- Contact Center Management
- Contact Centers
- Cross Cultural Management
- Customer Engagement
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Data-driven Decision Making
- Employee Engagement
- Generative AI
- Generative AI Tools
- IEX
- Inbound Marketing
- Instructional Design
- Leadership Development
- Lean Management
- Management
- Marketing Strategy
- Microsoft Copilot
- Microsoft Dynamics 365
- Net Promoter Score
- Offshoring
- Outsourcing
- Outsourcing Management
- Performance Management
- Predictive AI
- Pricing Strategy
- Process Improvement
- Project Management
- Self-Management
- Service Delivery
- Sla
- Soft Skills
- Taleo
- Team Leadership
- Technical Support
- Telemarketing
- Training
- Training Delivery
- Vendor Management
- Workforce Management
- eWFM
Kim M Summary
- Kim M, based in London, ON, CA, is currently a Manager, Customer Success at Aetonix. Kim M brings experience from previous roles at ParaMed Home Health Care, Concentrix and TeleTech. Kim M holds a 1995 - 1996 Diploma in Medical Laboratory/Doctor’s Office Assistant @ Southwestern Medix. With a robust skill set that includes 5S, AI Prompting, AI for Business, AI for Business Analysis, Adult Learning Theory and more. Kim M has 1 mobile phone numbers on RocketReach.
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