Kim Charles Email & Phone Number
Sr Director, Escalation Resolution, Customer and Billing Experience @ Rogers Communications
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Kim Charles Location
- Toronto, ON, CA
Kim Charles Work
- Sr Director, Escalation Resolution, Customer and Billing Experience @ (May 2024 - Present)
- Senior Director, Care East, Service Strategy @ (April 2023 - June 2024)
- Sr. Director Billing, Build and Delivery @ (January 2021 - April 2023)
- Director Billing - Build and Delivery @ (September 2015 - January 2021)
- Senior Program Manager, Billing and Payments Ops @ (October 2010 - September 2015)
- Revenue Assurance Manager @ (January 2004 - October 2010)
- Brand Manager @ (January 2002 - January 2004)
- Call Center Manager @ (May 1998 - June 2002)
Kim Charles Education
- York University
BA (History)
1995-1998
Kim Charles Skills
- Customer Experience
- Invoicing
- Cross-functional Team Leadership
- Business Case
- Telecommunications
- Wireless
- Vendor Management
- Project Management
- Business Process Improvement
- Call Centers
- Call Center
- Change Management
- Contact Centers
- Customer Service
- Business Analysis
- Program Management
- Mobile Devices
- Business Process
- Performance Management
- Team Leadership
- Requirements Analysis
- Strategy
- Process Improvement
- Management
- Wireless Technologies
- Customer Relationship Management (CRM)
- Integration
- Product Management
- Leadership
- Customer Relationship Management Crm
- Cross Functional Team Leadership
- Customer Relationship Management
Kim Charles Summary
- Kim Charles, based in Toronto, ON, CA, is currently a Sr Director, Escalation Resolution, Customer and Billing Experience at Rogers Communications. Kim Charles brings experience from previous roles at Rogers Communications. Kim Charles holds a 1995 - 1998 BA in History @ York University. With a robust skill set that includes Customer Experience, Invoicing, Cross-functional Team Leadership, Business Case, Telecommunications and more. Kim Charles has 2 emails and 2 mobile phone numbers on RocketReach.
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