Kim Charles Email & Phone Number
Sr Director, Escalation Resolution, Customer and Billing Experience @ Rogers Communications
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Kim Charles Location
- Toronto, ON, CA
Kim Charles Work
- 2024 -now Sr Director, Escalation Resolution, Customer and Billing Experience @
- 2023 -2024 Senior Director, Care East, Service Strategy @
- 2021 -2023 Sr. Director Billing, Build and Delivery @
- 2015 -2021 Director Billing - Build and Delivery @
- 2010 -2015 Senior Program Manager, Billing and Payments Ops @
- 2004 -2010 Revenue Assurance Manager @
- 2002 -2004 Brand Manager @
- 1998 -2002 Call Center Manager @
Kim Charles Education
- York University 1995-1998
Kim Charles Skills
- Customer Experience
- Invoicing
- Cross-functional Team Leadership
- Business Case
- Telecommunications
- Wireless
- Vendor Management
- Project Management
- Business Process Improvement
- Call Centers
- Call Center
- Change Management
- Contact Centers
- Customer Service
- Business Analysis
- Program Management
- Mobile Devices
- Business Process
- Performance Management
- Team Leadership
- Requirements Analysis
- Strategy
- Process Improvement
- Management
- Wireless Technologies
- Customer Relationship Management (CRM)
- Integration
- Product Management
- Leadership
- Customer Relationship Management Crm
- Cross Functional Team Leadership
- Customer Relationship Management
Kim Charles Summary
- Kim Charles, based in Toronto, ON, CA, is currently a Sr Director, Escalation Resolution, Customer and Billing Experience at Rogers Communications. Kim Charles brings experience from previous roles at Rogers Communications. Kim Charles holds a 1995 - 1998 York University. With a robust skill set that includes Customer Experience, Invoicing, Cross-functional Team Leadership, Business Case, Telecommunications and more. Kim Charles has 2 emails and 2 mobile phone numbers on RocketReach.
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