Khaled Nabhan Email & Phone Number
Head of Customer Experience @ First Abu Dhabi Bank Misr (FABMISR)
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Khaled Nabhan Location
- Cairo, Cairo Governorate, EG
Khaled Nabhan Work
- Head of Customer Experience @ (June 2022 - Present)
- Head of Out Going Transfer and Document for Collections. (AAIB) @ (August 2011 - Present)
- Operations Officer @ (August 2010 - Present)
- Operations Officer @ (September 2009 - Present)
- Relationship Officer @ (June 2007 - Present)
- Deputy Manager Quality Assurance @ (November 2014 - December 2015)
- Quality Assurance Specialist @ (September 2012 - December 2015)
- Head Of Customer Experience @ First Abu Dhabi Bank (FAB) (June 2022 - March 2023)
- Head Of Customer Experience - Senior manager @ (January 2016 - June 2022)
- Head of Customer Experience @ (January 2016 - January 2021)
- Customer Service Officer @ (January 2006 - December 2009)
- Customer Service Officer @ Egyptian American Bank (January 2006 - September 2009)
- Customer Relations Officer @ (January 2006 - August 2007)
Khaled Nabhan Education
- Udacity
SQL for Data Analysis
2021-2031 - Markov Academy
Certificate (Data analysis (Python) & Visualisation)
2021-2021 - Institute of management professionals
Data Analysis for Business
2019-2019 - Riti Institute
Professional Diploma (Project Management - PMl)
2018-2018 - The American University in Cairo
Lean Six Sigma (Master) Black Belt - Quality America (inc. (ACCET,EQUIS, AMBA, AACSB), Services industry)
2017-2017 - The American University in Cairo
Professional Certificate (Lean Six Sigma Green Belt (AMBA, EQUIS, AACSB, ACCET))
2015-2015 - The American University in Cairo
Professional Certificate (Lean Six Sigma - Yellow Belt Lean Six Sigma Green Belt (AMBA, EQUIS, AACSB, ACCET))
2014-2015 - Arab Academy for Science, Technology and Maritime Transport
Master of Business Administration (Banking and Financial Support Services)
2010-2013 - RLS 1988-2001
- Great Learning
Certified NLP Customer Experience
- Udacity
Statistics
- Medallia
Operational CEM (Customer Experience Management) Certification
- ebi
Analysis and Functional Analysis
- Udacity
Analysis and Functional Analysis
- SkillFront
Design and Visual Communications (General)
- Great Learning
Certificate in Market Research
- IMP (Power BI)
Analysis and Functional Analysis
- AUC
Lean Six Sigma Green Belt
- Certiprof
Topology and Foundations
- RITI
Project Management Diploma
- AUC
Lean Six Sigma Yellow Belt
- University of London
Understanding Research Methods
- AUC
Lean Six Sigma Master Black Belt
Khaled Nabhan Skills
- Analysis
- Artificial Intelligence (AI)
- Banking
- Big Data
- Branch Banking
- Building Internal & External Relationships
- Business Intelligence (BI)
- Business Process Automation
- Business Process Improvement
- Business Process Mapping
- Buying a Business
- Commercial Banking
- Complaint Management
- Conflict Transformation
- Continuous Improvement
- Control Charts
- Core Banking
- Corporate Transactional
- Credit
- Credit Analysis
- Credit Risk
- Customer Experience Analysis
- Customer Experience Management
- Customer Experience Transformation
- Customer Quality
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Satisfaction Research
- Customer Service
- Customer Surveys
- Data Analytics
- Data Visualization
- Design Thinking
- Development & implementation of marketing plans
- Employee Surveys
- English
- Establishing New Accounts
- Exceeding Customer Expectations
- Financial Risk
- Integrated Business Planning (IBP)
- Internal Financial Reporting
- Internal and External Communications
- Internet Banking
- Islamic Finance
- KYC
- Kaizen
- Lean Six Sigma
- Loans
- MENA
- Managing Creative Teams
- Market Research
- Microsoft Applications
- Microsoft Office
- Microsoft Power BI
- Minitab
- Natural Language Processing (NLP)
- Nurse Practitioners
- Operational Excellence
- Pre-opening
- Presentation Skills
- Process Capability
- Process Improvement Projects
- Process Modeling
- Process Redesign
- Project Charter
- Project Management
- Python (Programming Language)
- Quality Assurance Audits
- Quality Assurance Management
- QuestionPro CX Platform
- Queue Management
- Research Methods
- Retail Banking
- Retail Management
- Scrum
- Service Quality
- Stakeholder Management
- Statistics
- Strategic Roadmaps
- Strategy
- Task Completion
- Team Management
- Teamwork
- Trade Finance
- Trade Operations
Khaled Nabhan Summary
- Khaled Nabhan, based in Cairo, Cairo Governorate, EG, is currently a Head of Customer Experience at FABMISR. Khaled Nabhan brings experience from previous roles at Arab African International Bank. Khaled Nabhan holds a 2021 - 2031 SQL for Data Analysis @ Udacity. With a robust skill set that includes Analysis, Artificial Intelligence (AI), Banking, Big Data, Branch Banking and more. Khaled Nabhan has 1 emails and 3 mobile phone numbers on RocketReach.
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