Keylor Soto Email
Vice President, Performance Excellence Americas @ Webhelp
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Keylor Soto Location
- Costa Rica
Keylor Soto Work
- Vice President, Performance Excellence Americas @ (November 2021 - Present)
- Director of Shared Services @ (February 2018 - February 2022)
- Performance Excellence Director @ Sykes Enterprises, Incorporated (August 2017 - February 2018)
- Performance Excellence Manager @ Sykes Enterprises, Incorporated (July 2015 - February 2018)
- Workforce Management Manager @ Sykes Enterprises, Incorporated (May 2009 - August 2017)
- Workforce Management Supervisor @ (November 2007 - September 2009)
- Workforce Management Analyst (GRP) @ (June 2006 - November 2007)
- Workforce Management Specialist (OMD) @ (April 2005 - June 2006)
- Workforce Management team (RTA) @ (May 2004 - April 2005)
- Costa Rica’s National University Council and Project Coordinator @ Costa Rica’s National University (January 2000 - November 2002)
Keylor Soto Education
- ESI School of Management
Master's Degree (Business Psychology)
2014-2015 - ESI School of Management
Bachelor's Degree (Business Administration)
2012-2014 - Universidad Nacional CR
Keylor Soto Skills
- BPO
- Call Centers
- Customer Satisfaction
- Management
- Occupational Health
- Occupational Health & Safety
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Reporting & Analysis
- Risk Management
- Team Leadership
- Team Management
Keylor Soto Summary
- Keylor Soto, based in Costa Rica, is currently a Vice President, Performance Excellence Americas at Webhelp. Keylor Soto brings experience from previous roles at OneLink and Sykes Enterprises, Incorporated. Keylor Soto holds a 2014 - 2015 Master's Degree in Business Psychology @ ESI School of Management. With a robust skill set that includes BPO, Call Centers, Customer Satisfaction, Management, Occupational Health and more.
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