Kevin Okello Email & Phone Number
Traveler Resolutions Manager II @ Expedia Group
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Kevin Okello Location
- Missouri, United States
Kevin Okello Work
- Traveler Resolutions Manager II @ (April 2025 - Present)
- Travel Service Manager @ (March 2024 - April 2025)
- Manager of Operations, Premium Service (Gig Role) @ (July 2023 - March 2024)
- Travel Service Supervisor - Premium Team @ (August 2022 - July 2023)
- Tier III Supervisor and Process Improvement Supervisor @ (April 2020 - July 2022)
- Interim SDM – Service Delivery Manager (Premium Customer Service) @ (June 2019 - March 2020)
- Tier 3 Customer Service Supervisor (Corporate, Social Media and Expert Plus Escalations) @ (October 2016 - May 2019)
- Supervisor-FIVESTAR and Tier II Offline and Tier III Customer Care Departments @ (October 2012 - September 2016)
- Customer Service Representative, Sales, SME (Subject Matter Expert) and Lead Agent @ (January 2007 - September 2012)
- Customer Service Representative @ (January 2005 - January 2007)
- Sales Representative @ (April 2004 - January 2005)
Kevin Okello Education
- Drury University
Bachelor of Business Administration - BBA (Business Administration and Management, General)
2021-2022 - Ozarks Technical Community College
Associate of Arts - AA (General Studies)
2007-2009 - Rhodes University
Business/Managerial Economics
2000-2003 - Abbott's College - Cape Town, RSA
Matriculation (General Studies)
1999-1999 - Kenya School of Professional Studies
Paralegal Studies Certificate (Pre-Law Studies)
1998-1999 - Allidina Visram High School
KCSE - Kenya Certificate of Secondary Education (High School Education)
1994-1997 - St Augustine's Preparatory School
KCPE - Kenya Certificate of Primary Education (Elementary Education)
1986-1993
Kevin Okello Skills
- Business Analysis
- Business Economics
- Business Law
- Business Process Improvement
- Change Communications
- Change Impact Analysis
- Change Management
- Collaborative Problem Solving
- Commercial Law
- Continuous Improvement
- Creative Problem Solving
- Culture Change
- Customer Engagement
- Customer Escalation Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Data Analysis
- Employee Engagement
- Escalation Resolution
- Financial Statistics
- Leadership
- Leadership Development
- Management
- Mentoring
- Microsoft Excel
- Microsoft Office
- Organic Chemistry
- Paralegal Studies
- Partner Relationship Management
- Peer Mentoring
- Peer-to-peer
- People Management
- Presentation Skills
- Project Coordination
- Project Management
- Public Speaking
- Quality Assurance
- Sales
- Service Delivery
- Social Media Optimization (SMO)
- Stakeholder Engagement
- Strategic Management
- Strategic Partnerships
- Strategic Planning
- Talent Pipelining
- Team Building
- Team Leadership
- Training & Development
- World History
Kevin Okello Summary
- Kevin Okello, based in Missouri, United States, is currently a Traveler Resolutions Manager II at Expedia Group. Kevin Okello brings experience from previous roles at Expedia Group. Kevin Okello holds a 2021 - 2022 Bachelor of Business Administration - BBA in Business Administration and Management, General @ Drury University. With a robust skill set that includes Business Analysis, Business Economics, Business Law, Business Process Improvement, Change Communications and more. Kevin Okello has 3 emails and 1 mobile phone numbers on RocketReach.
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