Kevin Keys Email & Phone Number
Head Of Customer Experience @ Integrity Systems Company
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Kevin Keys Location
- Sydney, NSW, AU
Kevin Keys Work
- Head Of Customer Experience @ (February 2020 - Present)
- Customer Experience Manager @ (March 2020 - Present)
- National Customer Assurance Manager @ (August 2016 - October 2019)
- National Channel Support Manager, Customer Experience Division @ (January 2014 - July 2016)
- Customer and Business Support Manager @ (July 2011 - December 2013)
- Operations Support Manager @ (January 2009 - July 2011)
- Outsourced Operations Manager - Contract Position @ (April 2008 - December 2008)
- National Manager, Customer Solutions Group @ (June 2004 - March 2008)
- Senior Contact Centre Manager @ (September 2000 - June 2004)
- Customer Contact Manager @ Suzanne Paul Trading as Telemall Shopping (May 1997 - September 2000)
Kevin Keys Education
- Deakin University 1995-1997
- UNSW
Bachelor of Arts (Sociology)
1985-1988
Kevin Keys Skills
- Account Management
- Analysis
- Business Analysis
- Business Process
- Business Process Improvement
- Business Strategy
- Business Transformation
- CRM
- Call Center
- Call Centers
- Change Management
- Client Liaison
- Commercials
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Employee Engagement
- Leadership
- Management
- Negotiation
- Operations Management
- Outsourcing
- People Management
- Performance Management
- Process Improvement
- Program Management
- Project Delivery
- Project Management
- Project Planning
- Service Delivery
- Stakeholder Management
- Strategic Planning
- Strategy
- Team Leadership
- Team Management
- Telecommunications
- Training
- Vendor Management
Kevin Keys Summary
- Kevin Keys, based in Sydney, NSW, AU, is currently a Head Of Customer Experience at Integrity Systems Company. Kevin Keys brings experience from previous roles at Integrity Systems Company, MNF Group, Optus and Cubic Corporation. Kevin Keys holds a 1995 - 1997 Deakin University. With a robust skill set that includes Account Management, Analysis, Business Analysis, Business Process, Business Process Improvement and more.
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