Director of CX Global Special Operations @ Warner Bros. Discovery (April 2023 - June 2026)
Manager, Advanced Support @ Warner Bros. Discovery (April 2022 - June 2026)
CX Community and Advanced Support Manager @ Warner Bros. Discovery (June 2021 - April 2022)
Director of Customer Support @ (December 2019 - October 2020)
Customer Experience Manager @ (February 2018 - November 2019)
Manager @ (November 2012 - February 2018)
Manager @ (December 2015 - April 2016)
Genius @ (July 2011 - November 2012)
Sales Manager @ (November 2007 - December 2010)
Service and Repair Representative @ Sprint (June 2001 - November 2007)
Kevin Ivers Education
Central Connecticut State University
Business Administration and Management (General)
2000-2003
Kevin Ivers Skills
Account Management
Conflict Management
Customer Engagement
Customer Experience
Customer Journey Mapping
Customer Journeys
Customer Loyalty
Customer Management
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Data Analysis
Data Analytics
Google Sheets
Google Suite
Interpersonal Skills
Inventory Management
JavaScript
Leadership
Lominger Competencies
Management
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
New Business Development
Organization Skills
Performance Management
PostgreSQL
Problem Solving
Programming
Public Speaking
Python (Programming Language)
Relationship Building
Retail
Retail Sales
SQL
Sales
Sales Management
Sales Operations
Strategy
Team Building
Team Leadership
Teamwork
Telecommunications
Time Management
Training
Windows
Wireless
Kevin Ivers Summary
Kevin Ivers, based in Atlanta, GA, US, is currently a Sr. Director, CX Operations at Warner Bros. Discovery. Kevin Ivers brings experience from previous roles at Warner Bros. Discovery and MealPal. Kevin Ivers holds a 2000 - 2003 Business Administration and Management in General @ Central Connecticut State University. With a robust skill set that includes Account Management, Conflict Management, Customer Engagement, Customer Experience, Customer Journey Mapping and more. Kevin Ivers has 5 emails and 3 mobile phone numbers on RocketReach.
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