Kevin Gregory Email & Phone Number
Vice President, Customer Success @ Language Services Associates
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Kevin Gregory Location
- Glenside, PA, US
Kevin Gregory Work
- 2023 -now Vice President, Customer Success @
- 2022 -2023 Director Contact Center @
- 2021 -2022 Call Center Division Manager @
- 2020 -2021 Operations Manager @
- 2018 -2020 Manager, Customer CARE and Quality Assurance @
- 2015 -2018 Manager, Preferred Client Services - North America @
- 2013 -2015 Manager, Incident Managent - North America @
- 2008 -2012 Senior Process Engineer @
- 2006 -2008 Operations Manager @
- 2001 -2006 Account Manager @
Kevin Gregory Education
- University at Albany
B.A. (Political Science, History, Sociology)
Kevin Gregory Skills
- Leadership
- Operations Management
- Customer Satisfaction
- Program Management
- Analysis
- Process Engineering
- Solution Selling
- Account Management
- Strategic Planning
- Business Analysis
- Business Process Improvement
- Service Delivery
- Performance Management
- Customer Relationship Management (CRM)
- Change Management
- Customer Experience
- Operational Excellence
- Call Center Operations
- Root Cause Analysis
- Quality Assurance
- Reporting & Analysis
- Customer Success
- Lean Six Sigma
- Salesforce.com
- Microsoft Outlook
- Microsoft Office
- Management
- Customer Service
- Cross-functional Team Leadership
- Team Leadership
- Team Building
- Customer Support
- Relationship Building
- Problem Solving
- Organizational Development
- Presentation Skills
- Customer Service Management
- Continuous Process Improvement
- Customer Experience Analysis
- Coaching & Mentoring
- Organizational Leadership
- Business Innovation
- Creativity and Innovation
Kevin Gregory Summary
- Kevin Gregory, based in Glenside, PA, US, is currently a Vice President, Customer Success at Language Services Associates. Kevin Gregory brings experience from previous roles at Language Services Associates, The MCS Group, Inc and Iron Mountain. Kevin Gregory holds a B.A. in Political Science, History, Sociology @ University at Albany. With a robust skill set that includes Leadership, Operations Management, Customer Satisfaction, Program Management, Analysis and more. Kevin Gregory has 2 emails and 1 mobile phone numbers on RocketReach.
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