Director Contact Center @ (November 2022 - October 2023)
Call Center Division Manager @ (August 2021 - November 2022)
Operations Manager @ (September 2020 - August 2021)
Manager, Customer CARE and Quality Assurance @ (May 2018 - July 2020)
Manager, Preferred Client Services - North America @ (October 2015 - May 2018)
Manager, Incident Managent - North America @ (January 2013 - September 2015)
Senior Process Engineer @ (October 2008 - December 2012)
Operations Manager @ (January 2006 - October 2008)
Account Manager @ (October 2001 - January 2006)
Kevin Gregory Education
University at Albany
B.A. (Political Science, History, Sociology)
Kevin Gregory Skills
Leadership
Operations Management
Customer Satisfaction
Program Management
Analysis
Process Engineering
Solution Selling
Account Management
Strategic Planning
Business Analysis
Business Process Improvement
Service Delivery
Performance Management
Customer Relationship Management (CRM)
Change Management
Customer Experience
Operational Excellence
Call Center Operations
Root Cause Analysis
Quality Assurance
Reporting & Analysis
Customer Success
Lean Six Sigma
Salesforce.com
Microsoft Outlook
Microsoft Office
Management
Customer Service
Cross-functional Team Leadership
Team Leadership
Team Building
Customer Support
Relationship Building
Problem Solving
Organizational Development
Presentation Skills
Customer Service Management
Continuous Process Improvement
Customer Experience Analysis
Coaching & Mentoring
Organizational Leadership
Business Innovation
Creativity and Innovation
Kevin Gregory Summary
Kevin Gregory, based in Glenside, PA, US, is currently a Vice President, Customer Success at Language Services Associates. Kevin Gregory brings experience from previous roles at Language Services Associates, The MCS Group, Inc and Iron Mountain. Kevin Gregory holds a B.A. in Political Science, History, Sociology @ University at Albany. With a robust skill set that includes Leadership, Operations Management, Customer Satisfaction, Program Management, Analysis and more. Kevin Gregory has 2 emails and 1 mobile phone numbers on RocketReach.
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