Service Delivery Manager @ (April 2015 - June 2026)
ConnectWise Administrator @ (February 2014 - March 2015)
Service Desk Team Lead @ Premier Netowrk Support Management (September 2013 - January 2014)
Team Leader @ Gigabit IT (January 2009 - September 2013)
Kevin Croft Education
University of Souther Queensland
Bachelor of Commerce (B.Com.) (Accounting and Business/Management)
1995-1999
Kevin Croft Skills
Business Analysis
Business Process Improvement
Change Management
Change Requests
Client Requirements
Cloud Computing
Communication
Conflict Management
Contractual Obligations
Customer Contact
Customer Satisfaction
Delivery Management
Escalation Process
IT Management
IT Operations
IT Outsourcing
IT Service Delivery
IT Service Management
ITIL
Incident Management
Information Sharing
Integration
Key Performance Indicators
Leadership
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft SQL Server
Microsoft Teams
People Management
Problem Solving
Process Improvement
Project Delivery
Project Plans
Recruiting
Relationship Building
SQL
Service Delivery
Service Delivery Management
Service Desk
Service Improvement
Service-Level Agreements (SLA)
Stakeholder Management
System Administration
Systems Management
Team Leadership
Team Management
Technical Recruiting
Training Programs
VMware
Windows Server
Kevin Croft Summary
Kevin Croft, based in Cowes, VIC, AU, is currently a Business Systems and Automation Manager at Exigence. Kevin Croft brings experience from previous roles at GPK Computers Pty Ltd, Blue Connections and Premier Netowrk Support Management. Kevin Croft holds a 1995 - 1999 Bachelor of Commerce (B.Com.) in Accounting and Business/Management @ University of Souther Queensland. With a robust skill set that includes Business Analysis, Business Process Improvement, Change Management, Change Requests, Client Requirements and more. Kevin Croft has 3 emails on RocketReach.
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