2014 -
2014 Senior Executive for Call Centers. Sales and Service @ Consultant
2013 -
2014 Senior Director Contact Centers: Customer Service, Administration and Collections @
2008 -
2012 Senior Director: Sales, Retention, Collections and Customer Service @
2006 -
2008 Director of Call Center: Sales and Retention @
2005 -
2006 Marketing Program Manager @
2003 -
2005 Owner @ Leaps of Logic Consultancy
2000 -
2003 Customer Relationship Marketing @
1997 -
2000 Vice President of Call Center Operations @ Paragon Marketing Services
Kevin Bock Education
The Johns Hopkins University
Master's Degree (Marketing)
1985
-
1988
Eckerd College
Bachelor's Degree (Economics)
1979
-
1983
Kevin Bock Skills
Management
Leadership
CRM
Customer Retention
Team Building
Sales
Customer Service
Strategy
Call Centers
Customer Satisfaction
Cross-functional Team Leadership
Account Management
Sales Operations
Strategic Planning
Team Leadership
Direct Sales
Marketing
Customer Experience
Budgets
Business Strategy
Sales Management
Sales Process
New Business Development
Vendor Management
Business Intelligence
Lead Generation
P&L Management
Salesforce.com
Operations Management
Analytics
Business Development
Marketing Strategy
Multi-channel Marketing
Call Center
Cold Calling
Forecasting
Loyalty Programs
Analysis
B2B
Direct Mail
Selling
E-commerce
Call Center Implementation
Contact Center Transformation
Budgeting
Customer Relationship Management (CRM)
Business-to-Business (B2B)
Contact Centers
Training
Contact Center Management
Enterprise Software
P&l
Cross Functional Team Leadership
Direct Marketing
Administration
Multi Channel Marketing
Collections
E Commerce
Product Marketing
Competitive Analysis
Business to Business B2b
Pricing
Solution Selling
Customer Relationship Management Crm
Customer Acquisition
Cross Functional Team
Research
Customer Relationship Management
Business to Business
Kevin Bock Summary
Kevin Bock, based in Suwanee, GA, US, is currently a Entrepreneur, Multi-Unit Franchisee Owner, and Regional Owner and Developer at Sparkle Grooming Co.. Kevin Bock brings experience from previous roles at The Joint Chiropractic, Rheem Manufacturing, Colfax Properties and TSYS. Kevin Bock holds a 1985 - 1988 Master's Degree in Marketing @ The Johns Hopkins University. With a robust skill set that includes Management, Leadership, CRM, Customer Retention, Team Building and more. Kevin Bock has 3 emails and 3 mobile phone numbers on RocketReach.
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