Kevin Arch Email & Phone Number
Director, Customer Experience @ SentriLock
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Kevin Arch Location
- Cincinnati, OH, US
Kevin Arch Work
- Director, Customer Experience @ (January 2025 - Present)
- Head of Customer Success @ (June 2023 - January 2025)
- Senior Director, Global Customer Success Operations @ (September 2022 - December 2022)
- Director, Global Customer Success Operations @ (April 2021 - September 2022)
- Director, Benefits Administration @ (January 2017 - April 2021)
- Assistant Director, Benefits Administration @ (June 2015 - December 2016)
- Assistant Director, Client Service Management @ (January 2014 - May 2015)
- Account Manager @ (August 2012 - January 2014)
- Team Manager, Project Management @ (May 2011 - February 2012)
- Project Manager @ (March 2007 - November 2011)
- Project Manager @ (January 2005 - March 2007)
- Quality Assurance Manager @ (June 2001 - December 2004)
Kevin Arch Education
- Villanova University
Business Administration, Finance
1997-2001
Kevin Arch Skills
- Operations Management
- Business Process Improvement
- Operational Excellence
- Key Performance Indicators
- Strategic Thinking
- Constructive Feedback
- Objectives and Key Results (OKRs)
- Customer-focused Service
- Team Management
- Business Metrics
- Vendor Relations
- Partner Relationship Management
- COBRA
- Group Insurance
- Working with Brokers
- Business Relationship Management
- Leadership
- Strategic Planning
- Customer Success
- Customer Service
- Customer Relationship Management (CRM)
- Team Building
- Team Leadership
- Data-driven Decision Making
- Revenue Retention
- Customer Service Operations
- Business Process
- People Management
- Benefits Administration
- Project Management
- Vendor Management
- Employee Benefits
- Program Management
- Health Insurance
- HRIS
- Process Improvement
- SDLC
- Business Analysis
- Insurance
- Requirements Analysis
- Quality Assurance
- Call Center
- User Acceptance Testing
- Microsoft Word
- Management
- Training
- Sales
- Change Management
Kevin Arch Summary
- Kevin Arch, based in Cincinnati, OH, US, is currently a Director, Customer Experience at SentriLock. Kevin Arch brings experience from previous roles at SentriLock, project44 and Trion Group, a Marsh & McLennan Agency, LLC Company. Kevin Arch holds a 1997 - 2001 Business Administration, Finance @ Villanova University. With a robust skill set that includes Operations Management, Business Process Improvement, Operational Excellence, Key Performance Indicators, Strategic Thinking and more. Kevin Arch has 3 emails and 1 mobile phone numbers on RocketReach.
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