Keshav Kumar Email & Phone Number

Global Contact Center Architect - Retail @ Apple

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Keshav Kumar Location

Austin, TX, US

Keshav Kumar Work

Global Contact Center Architect - Retail @ (September 2025 - Present)
Chief Technology Officer - Customer Experience @ (April 2025 - September 2025)
Enterprise Solutions Architect @ (August 2023 - April 2025)
Associate Partner | Customer Service Transformation @ (September 2021 - July 2023)
Technology Architect | Manager - Projects | Contact Center @ (August 2016 - September 2021)
Technology Specialist @ (August 2015 - August 2016)
Technical Lead | Lead Engineer @ (July 2010 - August 2015)
Consultant @ Polaris Software Lab Limited (October 2009 - June 2010)
Software Consultant @ (July 2008 - February 2009)
Software Developer @ Relax Marketing Pvt Ltd (January 2005 - June 2008)
Team Member @ Dataman Softwares (July 2003 - October 2004)

Keshav Kumar Education

Indira Gandhi National Open University
PGCPM
2011-2012
Indira Gandhi National Open University
MCA
2004-2006
Indira Gandhi National Open University
BCA
2001-2003

Keshav Kumar Skills

Agile Methodologies
Allyship
Amazon Connect
Amazon Web Services (AWS)
Analytical Skills
Application Architecture
Application Maintenance and Support
Attention to Detail
Avaya CMS
Business Continuity
Business Process Improvement
Business Reviews
Business Strategy
Call recording
Cloud Migration
Collaborative Problem Solving
Computer Science
Consulting
Contact Center Technology
Contact Center as a Service (CCaaS)
Continuous Improvement
Conversational AI
Critical Thinking
Cultural Competency
Customer Communication
Customer Experience
Customer Relationship Management (CRM)
Customer Service
Demos
Digital Strategy
Digital Transformation
Diversity & Inclusion
Diversity, Equity, Inclusion and Belonging (DEIB)
Executive Leadership
GVP
Generative AI
Genesys Cloud
Genesys Framework
Genesys IVR
Genesys PureEngage
Global Delivery
Go-to-Market Strategy
Google Cloud Platform (GCP)
Healthcare Management
IT Leadership
IVR
In-depth Analysis
Incident, Problem and Change management
Interpersonal Communication
Key Performance Indicators
Leadership
Management
Microsoft SQL Server
Migration Projects
Nice CXone
Nuance Communications Products
Operational Excellence
Operations Research
Optimization
Patch Management
Pre-sales
Presentations
Proactive Monitoring
Process Architecture
Product Delivery
Production Support
Professional Skills
Relationship Building
Requirements Gathering
Sales Presentations
Sales Strategy Development
Service Delivery
Service Operation
Skill Development
Skilled Multi-tasker
Small and Medium-Sized Enterprises (SME)
Software Project Management
Software Requirements
Solution Architecture
Solution Implementation
Speech Analytics
Strategic Initiatives
Strategic Partnerships
Strategic Planning
Strategic Technology Development
Strategy
Strategy Alignment
System Configuration
Systems Analysis
Team Mentoring
Technology Platforms
Telecommunications
Transact-SQL (T-SQL)
Troubleshooting
User Research
Value Creation
Vendor Management
Virtual Hold Technology (Call Back)
Workforce Management

Keshav Kumar Summary

Keshav Kumar, based in Austin, TX, US, is currently a Global Contact Center Architect - Retail at Apple. Keshav Kumar brings experience from previous roles at Globex IT Solutions USA, IBM and Cognizant. Keshav Kumar holds a 2011 - 2012 PGCPM @ Indira Gandhi National Open University. With a robust skill set that includes Agile Methodologies, Allyship, Amazon Connect, Amazon Web Services (AWS), Analytical Skills and more. Keshav Kumar has 2 emails and 2 mobile phone numbers on RocketReach.