Kerry Zhou Email & Phone Number
Director of Customer Delivery Execellence @ Forma.ai
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Kerry Zhou Location
- Toronto, ON, CA
Kerry Zhou Work
- Director of Customer Delivery Execellence @ (January 2026 - Present)
- Director of Customer Operations @ (March 2024 - Present)
- Senior Manager of Customer Operations @ (March 2022 - February 2024)
- Manager of Implementation and Onboarding @ (July 2021 - March 2022)
- Product Manager @ (July 2018 - June 2021)
- Project Manager and Senior Business Analyst @ (July 2016 - June 2018)
- Business Analyst @ (July 2014 - June 2016)
- Manufacturing Engineer @ (May 2011 - April 2013)
Kerry Zhou Education
- University of Toronto
Master of Engineering (MEng) (Industrial Engineering)
- University of Toronto
Bachelor of Applied Science (BASc) with Honours (Mechanical Engineering)
Kerry Zhou Skills
- Agile Methodologies
- B2B software
- Business Requirements
- Business-to-Business (B2B)
- Coaching & Mentoring
- Customer Engagement
- Customer Service
- Customer Service Management
- Database Design
- Design Thinking
- ERP Implementations
- Emotional Design
- Empathy
- Enterprise Software
- Enterprise Systems Implementation
- Experience Design
- Gap Analysis
- Human Computer Interaction
- IT Operations
- Minimum Viable Product
- Operations Management
- Oracle Database
- Organizational Leadership
- PL/SQL
- Process Improvement
- Product Design
- Product Development
- Product Life Cycle
- Product Lifecycle Management
- Product Management
- Project Management
- Requirements Analysis
- SQL
- Sales Presentations
- Scrum
- Software Development Life Cycle (SDLC)
- Software Implementation
- Solution Architecture
- Strategic Planning
- System Architecture
- Systems Design
- Technology Roadmapping
- User Experience (UX)
Kerry Zhou Summary
- Kerry Zhou, based in Toronto, ON, CA, is currently a Director of Customer Delivery Execellence at Forma.ai. Kerry Zhou brings experience from previous roles at Forma.ai and Quad Infotech Inc.. Kerry Zhou holds a Master of Engineering (MEng) in Industrial Engineering @ University of Toronto. With a robust skill set that includes Agile Methodologies, B2B software, Business Requirements, Business-to-Business (B2B), Coaching & Mentoring and more. Kerry Zhou has 2 emails and 1 mobile phone numbers on RocketReach.
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