Kerry Edwards Email & Phone Number
VP, Member Services @ Progyny, Inc.
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Kerry Edwards Location
- Lindenhurst, NY, US
Kerry Edwards Work
- 2024 -now VP, Member Services @
- 2021 -2023 Assistant Vice President of Contact Center Digital Workforce Enablement @
- 2020 -2023 Sr. Director of Business Technology @
- 2018 -2020 Director of Business Technology @
- 2016 -2017 Senior Director - Customer Service Experience @
- 2014 -2016 Senior Director, Customer Service Experience @
- 2006 -2014 Senior Director, Operations Quality @
- 2001 -2006 Managing Director, Customer Service @ Vytra Health Plans
- 1999 -2001 Director, Customer Service @ Vytra Health Plans
- 1997 -1999 Director, Customer Service @ Group Health Incorporated (GHI)
- 1990 -1997 Manager, Enrollment and Billing @ Group Health Incorporated
- 1988 -1990 Supervisor, Enrollment and Billing @ Group Health Incorporated (GHI)
- 1984 -1988 Clerk, Enrollment and Billing @ Group Health Incorporated
Kerry Edwards Education
- Capella University
Master of Education - MEd (Educational Leadership and Administration, General)
2022-2024 - Northcentral University, DBA
DBA - Doctor of Business Administration (Business Administration and Management, General)
2011-2018 - Villanova University
Master Certificate, Applied Project Management (Project Management)
2008-2009 - Golden Gate University, M.S
Master of Science (MS) (Telecommunications Management)
2001-2003 - Adelphi University, MBA
Master of Business Administration (MBA) (Business)
1993-1997
Kerry Edwards Skills
- Articulation
- Quality Assurance
- Negotiation
- Microsoft Office
- Teaching
- Staff Development
- Problem Solving
- Team Building
- Thought Leadership
- Strategic Vision
- Key Performance Indicators
- Creative Problem Solving
- Team Motivation
- Performance Metrics
- Leading transformational change
- Contact Center as a Service (CCaaS)
- Communication
- Daily Operations
- Process Improvement
- Healthcare Information Technology
- Healthcare Industry
- Health Insurance
- Healthcare Management
- Managed Care
- Healthcare
- Medicare
- HIPAA
- Provider Relations
- Leadership
- Management
- Analysis
- Project Management
- Speech Analytics
- Customer Service Operations
- Training
- Customer Surveys
- System Administration
- Cross-functional Team Leadership
- Team Leadership
- Change Management
- Operations Management
- Creativity Skills
- Business Strategy
- CRM
- Business Analysis
- Business Process Improvement
- Customer Relationship Management (CRM)
- Executive Management
- Healthcare Information Technology (HIT)
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
Kerry Edwards Summary
- Kerry Edwards, based in Lindenhurst, NY, US, is currently a VP, Member Services at Progyny, Inc.. Kerry Edwards brings experience from previous roles at Healthfirst, WW (formerly Weight Watchers) and Cognizant. Kerry Edwards holds a 2022 - 2024 Master of Education - MEd in Educational Leadership and Administration, General @ Capella University. With a robust skill set that includes Articulation, Quality Assurance, Negotiation, Microsoft Office, Teaching and more. Kerry Edwards has 2 emails and 2 mobile phone numbers on RocketReach.
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