Kerri Ricketts Email
Director of Customer Service @ South East Water UK
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Kerri Ricketts Location
- Guildford, England, GB
Kerri Ricketts Work
- Director of Customer Service @ (July 2026 - Present)
- Customer Excellence Director (interim) @ (December 2025 - July 2026)
- Customer and Community bid lead (secondment) @ (September 2023 - December 2024)
- Head of Customer Experience @ (September 2015 - September 2023)
- Regional Head of Customer Experience (Europe) @ (April 2014 - August 2015)
- Senior Customer Experience and Customer Relations Manager Group Propositions @ (June 2012 - June 2014)
- Head of BPTB Insight (Customer Experience, Innovation and Diversity) @ (January 2009 - June 2012)
- Senior Manager, International (UK and Europe) @ (August 2007 - January 2009)
- Senior Branch Manager @ (August 2006 - August 2007)
- Major Branch Manager (Commercial, Retail and High Net Worth custmers) @ (January 2004 - November 2005)
Kerri Ricketts Education
- UMIST
BSc Financial Services (Part-time study : ACIB obtained in parallel.)
1996-1998 - The University of Birmingham
B.Comm (Commerce (Marketing, Economics and Finance))
1993-1996
Kerri Ricketts Skills
- Retail Management
- Customer Satisfaction
- Customer Experience
- Customer Insight
- Project Implementation
- Change Management
- Customer Engagement
- Stakeholder Engagement
- Customer Segmentation
- Commercial Banking
- Innovation Development
- Segmentation
- Leadership
- Business Development
- Strategy
- Store Management
- Retail Banking
- Strategic Planning
- Banking
- Training
- Relationship Management
- Risk Management
- Portfolio Management
- Business Relationship Management
- Customer Experience Management
- Performance
- Retail
- Customer Relations
- PowerPoint
- Management
- Design
- User Experience
- Microsoft Excel
Kerri Ricketts Summary
- Kerri Ricketts, based in Guildford, England, GB, is currently a Director of Customer Service at South East Water UK. Kerri Ricketts brings experience from previous roles at GTR (Govia Thameslink Railway), The Go-Ahead Group and HSBC Retail Banking and Wealth Management. Kerri Ricketts holds a 1996 - 1998 BSc Financial Services in Part-time study : ACIB obtained in parallel. @ UMIST. With a robust skill set that includes Retail Management, Customer Satisfaction, Customer Experience, Customer Insight, Project Implementation and more. Kerri Ricketts has 3 emails on RocketReach.
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Top South East Water UK Employees
Kerri Ricketts
Director of Customer Service
Guildford, England, GB
Carl Cameron
Head of Human Resources
London, England, GB
Douglas Whitfield
Operations Director
Farnborough, GB
Oliver Martin
Regulation and Strategy Director
Rochester, GB
Rob Crumbie
Head Of Communications
Southborough, GB
Nicola Higgins
Head of Commercial Development
Swindon, GB
Estelle Ferschneider
Head of Water Supply Kent
London, England, GB
Emma Goddard
Head of Environment
Snodland, GB
Matthew Dean
Head Of Operations
Redhill, GB
Helen Brighouse
Head of Customer Services
Maidstone, GB
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