Kerri Ricketts Email
Director of Customer Service @ South East Water UK
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Kerri Ricketts Location
- Guildford, England, GB
Kerri Ricketts Work
- Director of Customer Service @ (July 2026 - Present)
- Customer Excellence Director (interim) @ GTR (Govia Thameslink Railway) (December 2025 - July 2026)
- Customer and Community bid lead (secondment) @ The Go-Ahead Group (September 2023 - December 2024)
- Head of Customer Experience @ GTR (Govia Thameslink Railway) (September 2015 - September 2023)
- Regional Head of Customer Experience (Europe) @ (April 2014 - August 2015)
- Senior Customer Experience and Customer Relations Manager Group Propositions @ (June 2012 - June 2014)
- Head of BPTB Insight (Customer Experience, Innovation and Diversity) @ (January 2009 - June 2012)
- Senior Manager, International (UK and Europe) @ (August 2007 - January 2009)
- Senior Branch Manager @ (August 2006 - August 2007)
- Major Branch Manager (Commercial, Retail and High Net Worth custmers) @ (January 2004 - November 2005)
Kerri Ricketts Education
- The University of Manchester
BSc Financial Services ((Banking, Marketing, Research, Performance))
1996-1998 - University of Birmingham
B.Comm (Commerce (Marketing, Economics and Finance))
1993-1996
Kerri Ricketts Skills
- Retail Management
- Customer Satisfaction
- Customer Experience
- Customer Insight
- Project Implementation
- Change Management
- Customer Engagement
- Stakeholder Engagement
- Customer Segmentation
- Commercial Banking
- Innovation Development
- Segmentation
- Leadership
- Business Development
- Strategy
- Store Management
- Retail Banking
- Strategic Planning
- Banking
- Training
- Relationship Management
- Risk Management
- Portfolio Management
- Business Relationship Management
- Customer Experience Management
- Performance
- Retail
- Customer Relations
- PowerPoint
- Management
- Design
- User Experience
- Microsoft Excel
Kerri Ricketts Summary
- Kerri Ricketts, based in Guildford, England, GB, is currently a Director of Customer Service at South East Water UK. Kerri Ricketts brings experience from previous roles at GTR (Govia Thameslink Railway), The Go-Ahead Group and HSBC Retail Banking and Wealth Management. Kerri Ricketts holds a 1996 - 1998 BSc Financial Services in (Banking, Marketing, Research, Performance) @ The University of Manchester. With a robust skill set that includes Retail Management, Customer Satisfaction, Customer Experience, Customer Insight, Project Implementation and more. Kerri Ricketts has 3 emails on RocketReach.
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