Reporting and Systems Readiness, Supervisor @ (November 2015 - June 2017)
Operations Analyst @ (February 2014 - October 2015)
Learning and Leadership Development Specialist @ (July 2013 - October 2013)
Reporting Specialist @ (October 2011 - June 2013)
Quality Assurance Specialist @ (September 2006 - October 2011)
Ker Tiu Education
New Era University, Quezon City
(B. S. Civil Engineering)
2000-2003
Far Eastern University
(B. S. Architecture)
1996-1998
Claret School of Quezon City
High School
1992-1996
Ker Tiu Skills
Quality Assurance
BPO
Call Centers
Process Improvement
Microsoft Excel
Customer Satisfaction
Customer Service
Contact Centers
Leadership
Technical Support
Ker Tiu Summary
Ker Tiu, based in Valenzuela, NCR, PH, is currently a Senior Manager – Enterprise Performance and Optimization at TDCX. Ker Tiu brings experience from previous roles at [24]7.ai Philippines and TeleTech Philippines. Ker Tiu holds a 2000 - 2003 New Era University, Quezon City. With a robust skill set that includes Quality Assurance, BPO, Call Centers, Process Improvement, Microsoft Excel and more. Ker Tiu has 1 emails on RocketReach.
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