Kent Western Email & Phone Number
Global Executive | Former CEO | Principal Consultant | Innovation, Growth and Digital Strategy
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Kent Western Location
- Trinidad and Tobago
Kent Western Work
- 2025 - now Global Executive | Former CEO | Principal Consultant | Innovation, Growth and Digital Strategy @ TrueWest Consulting
- 2023 - 2025 Chief Executive Officer @
- 2023 - 2023 General Manager, Customer Experience and Marketing @
- 2022 - 2023 Chief Customer Officer - Digicel Trinidad and Tobago @
- 2017 - 2022 Chief Customer Officer - Business Solutions @
- 2017 - 2017 Customer Experience Executive @ CX Consulting
- 2017 - 2017 Vice President - Customer Experience Managment @
- 2015 - 2017 Senior Director, Customer Experience @ Cable & Wireless Communications (Flow)
- 2011 - 2015 Vice President of Service Delivery @ Columbus Communications Trinidad Ltd.
- 2006 - 2011 Director, Service Delivery @ Columbus Communications Trinidad Limited
- 2003 - 2006 Airport Manager @ Virgin Atlantic Airways, Tobago / St. Lucia
- 1996 - 2003 Customer Service Manager @
Kent Western Education
- Anglia Ruskin University
Master of Business Administration (MBA) (Innovation and Entrepreneurship)
2016 - 2017 - Henley
Post Graduate Cert (General Management)
2009 - 2012 - Fatima College 1990 - 1996
- Telecoms Academy, UK
Mini MBA (Telecommunications)
2014null
Kent Western Skills
- Service Delivery
- Customer Service
- Telecommunications
- Call Centers
- Operations Management
- Project Management
- Customer Experience
- Strategic Planning
- Team Building
- Team Leadership
- Process Improvement
- Performance Management
- Business Strategy
- Leadership
- Cross-functional Team Leadership
- Marketing Strategy
- Security
- Sales
- Team Management
- Product Management
- Management
- Strategy
- Change Management
- Employee Engagement
- Marketing
- Training
- Leadership Development
- CRM
- Coaching
- Governance
- Customer Satisfaction
- Program Management
- Project Planning
- Airlines
- Account Management
- Wireless
- Communications
- Cross Functional Team Leadership
- Integration
- User Experience
- Sales Manager
- Customer Relationship Management Crm
- Aviation
- Call Center
- Business Development
- Business Planning
- Airports
- Business Process Improvement
Kent Western Summary
- Kent Western, based in Trinidad and Tobago, is currently a Global Executive | Former CEO | Principal Consultant | Innovation, Growth and Digital Strategy at TrueWest Consulting. Kent Western brings experience from previous roles at Telecommunications Services of Trinidad & Tobago Limited (TSTT) and Digicel Group. Kent Western holds a 2016 - 2017 Master of Business Administration (MBA) in Innovation and Entrepreneurship @ Anglia Ruskin University. With a robust skill set that includes Service Delivery, Customer Service, Telecommunications, Call Centers, Operations Management and more. Kent Western has 1 emails on RocketReach.
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