Princ. Business Operations Analyst and SFDC Administrator @ (August 2020 - November 2022)
Sr Business Operations Analyst and SFDC Administrator @ (July 2018 - August 2020)
Business Operations Analyst and SFDC Administrator @ (May 2015 - July 2018)
Salesforce Administrator @ (November 2013 - May 2015)
Salesforce.com Administration Analyst @ Stream Global Services (July 2012 - October 2013)
Premier Tier 1 Technical Support for Salesforce.com @ Stream Global Services (February 2012 - July 2012)
Standard Tier 1 Technical Support for Salesforce.com at Stream Global Services @ Stream Global Services (October 2011 - January 2012)
Customer Support Representative @ Pocket Kings (April 2011 - October 2011)
Microsoft Xbox Technical Support Agent @ Stream Global Services (August 2010 - April 2011)
Plumber @ Kirweld Engineering (July 2004 - August 2010)
Kenny O'Brien Education
Blanchardstown Institute of Technology
Fetac Level 6 Plumbing Certificate (Plumbing)
2008-2009
Patrician College
Leaving Cert
1998-2003
Kenny O'Brien Skills
Salesforce.com Certified Administrator
Troubleshooting
Call Center
SFDC
Force.com
Customer Satisfaction
Customer Service
Salesforce.com
CRM
Windows
Software Installation
System Administration
Software Documentation
Windows 7
Business Analysis
Call Centers
Technical Support
Computer Hardware
Customer Support
Salesforce.com Administration
Networking
Databases
Windows XP
Database Administration
Active Directory
Salesforce.com Certified Developer
Contact Centers
Management
Customer Relationship Management (CRM)
Administration
Customer Relationship Management
Kenny O'Brien Summary
Kenny O'Brien, based in Ireland, is currently a Princ. Tech Ops Specialist and SFDC Administrator at Gen™. Kenny O'Brien brings experience from previous roles at NortonLifeLock and Wonga.com. Kenny O'Brien holds a 2008 - 2009 Fetac Level 6 Plumbing Certificate in Plumbing @ Blanchardstown Institute of Technology. With a robust skill set that includes Salesforce.com Certified Administrator, Troubleshooting, Call Center, SFDC, Force.com and more. Kenny O'Brien has 2 emails on RocketReach.
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