Kenneth Sutherland Email & Phone Number
Senior Director, Technical Support and Customer Service @ Comcast
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Kenneth Sutherland Location
- Glenside, PA, US
Kenneth Sutherland Work
- Senior Director, Technical Support and Customer Service @ (July 2025 - Present)
- Senior Manager, Tier 2 Technical Support and Corporate Escalations @ (March 2014 - Present)
- Director, Technical Support @ (June 2018 - September 2025)
- Manager, Tier 2 Technical Support @ (May 2012 - March 2014)
- Tier 2 Technical Support Supervisor @ (September 2008 - May 2012)
- QA Manager @ (August 1991 - August 1994)
Kenneth Sutherland Education
- University of Paisley
PgD (Computer Science)
1997-1998 - Glasgow University
BS (Mathematics)
1986-1989 - University of Glasgow
Bachelor's degree (Mathematics)
1986-1989 - Barrhead High School
Kenneth Sutherland Skills
- SIP
- Internet Services
- Microsoft Excel
- Routing
- Customer Retention
- QoS
- Network Architecture
- Public Speaking
- Gateway
- Security
- Cat5e
- Operations Management
- Job Coaching
- Metric Development
- Metrics Reporting
- Access
- Routers
- Telephony
- Broadband
- T1
- Call Centers
- Call Center
- Call Center Management
- Cross Functional Team Building
- Designing Process
- Process Improvement
- Microsoft Office
- Cross Functional Team
- Testing
- Management
- SQL
- Test Planning
Kenneth Sutherland Summary
- Kenneth Sutherland, based in Glenside, PA, US, is currently a Senior Director, Technical Support and Customer Service at Comcast. Kenneth Sutherland brings experience from previous roles at Comcast. Kenneth Sutherland holds a 1997 - 1998 PgD in Computer Science @ University of Paisley. With a robust skill set that includes SIP, Internet Services, Microsoft Excel, Routing, Customer Retention and more. Kenneth Sutherland has 2 emails and 1 mobile phone numbers on RocketReach.
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