Kenneth Elliott Email & Phone Number
Director Of Workforce Management and Operations @ Old Republic Home Warranty
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Kenneth Elliott Location
- Charlotte, NC, US
Kenneth Elliott Work
- Director Of Workforce Management and Operations @ (March 2022 - Present)
- Director Of Operations @ (December 2020 - March 2022)
- Business Consultant @ (May 2020 - December 2020)
- Head of Service Delivery, Customer Experience and Regional Partners @ Sleepme Inc. (September 2019 - November 2020)
- Sr. Manager, Call Center and eCommerce Operations @ (December 2018 - March 2020)
- Manager, Customer Care and eCommerce Operations @ (January 2017 - December 2018)
- Interim Director @ (May 2018 - November 2018)
- Call Center Operations Manager @ (March 2011 - January 2017)
- Customer Care Supervisor @ (March 2011 - January 2017)
- Training and Development Specialist @ (March 2011 - January 2017)
- Workforce Analyst- Real Time @ (March 2011 - January 2017)
- Customer Care Supervisor @ (February 2008 - March 2011)
- Call Center Operations Manager @ (September 2006 - January 2008)
- Sr. Web Content Manager @ (June 2003 - September 2006)
- Director of Customer Service @ (June 2003 - September 2006)
Kenneth Elliott Education
- American InterContinental University
Bachelor of Business Administration - BBA (Business Administration and Management, General)
2007-2010 - American InterContinental University
Bachelor of Business Administration - BBA (Business Administration, Management and Operations)
2007-2010 - Norfolk State University
BUSINESS (MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES)
1996-1999 - American InterContinental University
Bachelor of Arts - BA (Business Administration, Management and Operations)
Kenneth Elliott Skills
- Account Management
- Accural
- Analytical Skills
- Aspect ACD
- Avaya IP Telephony
- Back Office Operations
- Brand Implementation
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Call Center Development
- Channel Strategy
- Coaching
- Conflict Resolution
- Constructive Feedback
- Contact Centers
- Contract Management
- Contract Negotiation
- Cross-functional Team Leadership
- Customer Escalation Management
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Driving Results
- E-commerce
- Forecasting
- Gap Analysis
- Google Analytics
- Google Apps
- Google Docs
- Interpersonal Skills
- KPI Reports
- Key Metrics
- Knowledge Process Outsourcing (KPO)
- Leadership
- Management
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Monitoring Performance
- Negotiation
- Organizational Development
- People Management
- Privacy Policies
- Problem Solving
- Project Implementation
- Real-time Monitoring
- Risk Assessment
- Salesforce.com
- Scheduling Management
- Search Engine Optimization (SEO)
- Service Level Management
- Social Media Communications
- Strategic Planning
- Strategy
- Task Completion
- Team Building
- Team Development
- Team Motivation
- Teamwork
- Time Management
- Training
- Vendor Management
- Vendor Relations
- Verbal De-escalation
- Workflow Optimization
- Workforce Management
Kenneth Elliott Summary
- Kenneth Elliott, based in Charlotte, NC, US, is currently a Director Of Workforce Management and Operations at Old Republic Home Protection. Kenneth Elliott brings experience from previous roles at TRACKPACK XPRESS DELIVERY, AlphaSights, Sleepme Inc. and HCL Technologies. Kenneth Elliott holds a 2007 - 2010 Bachelor of Business Administration - BBA in Business Administration and Management, General @ American InterContinental University. With a robust skill set that includes Account Management, Accural, Analytical Skills, Aspect ACD, Avaya IP Telephony and more. Kenneth Elliott has 1 mobile phone numbers on RocketReach.
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