IT Support Analyst @ SKM (June 2007 - December 2013)
It Support @ Getronics (June 2004 - June 2007)
IT remote support agent @ 24 help (January 2003 - January 2004)
Kenneth Brook Education
www.qa.com
ITIL V.3 (ITIL V.3)
2010-2010
Fife college
HND (Computing technical support)
2000-2003
Kenneth Brook Skills
Information Technology
Hdvc High Definition Video Conferencing
Smart Boards
Windows Server
Cisco Tms + Tandberg
Cable Management
Linux
Windows 7 Migration
SCCM
Active Directory
Windows 7 Support
Cmdb For Offices
Infrastructure
ITIL
Smartphones
Remote User Support
Troubleshooting
Desktop Support
IT Hardware Support
End User Training
Dell Computers
Cisco Telepresence
Asset Management
Customer Service
Windows 7
Technical Support
IT Service Delivery
Project Management
Service Delivery
VMware
IT Management
Cisco Iptel
Project Delivery
HDVC
Kenneth Brook Summary
Kenneth Brook, based in Edinburgh, Scotland, GB, is currently a Unified communications global audio visual architect at Amentum. Kenneth Brook brings experience from previous roles at Jacobs, SKM and Getronics. Kenneth Brook holds a 2010 - 2010 ITIL V.3 in ITIL V.3 @ www.qa.com. With a robust skill set that includes Information Technology, Hdvc High Definition Video Conferencing, Smart Boards, Windows Server, Cisco Tms + Tandberg and more. Kenneth Brook has 1 emails on RocketReach.
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